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I am a dedicated and results-oriented Customer Service Representative and Business Support Administrator with a proven track record of delivering exceptional administrative and operational support. I excel at managing office procedures, coordinating logistics, and maintaining efficient workflows across fast-paced environments. In every role, I bring a friendly, solution-focused mindset, strong attention to detail, and a commitment to contributing to the success of my team and organization. I enjoy helping customers and colleagues alike, and I continuously seek opportunities to improve processes, data accuracy, and cross-functional collaboration.…I am a dedicated and results-oriented Customer Service Representative and Business Support Administrator with a proven track record of delivering exceptional administrative and operational support. I excel at managing office procedures, coordinating logistics, and maintaining efficient workflows across fast-paced environments. In every role, I bring a friendly, solution-focused mindset, strong attention to detail, and a commitment to contributing to the success of my team and organization. I enjoy helping customers and colleagues alike, and I continuously seek opportunities to improve processes, data accuracy, and cross-functional collaboration.

Lara Caroline Porto Silva

Data Analyst, Content Creator, Content Producer, +5

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I am a dedicated and results-oriented Customer Service Representative and Business Support Administrator with a proven track record of delivering exceptional administrative and operational support. I excel at managing office procedures, coordinating logistics, and maintaining efficient workflows across fast-paced environments. In every role, I bring a friendly, solution-focused mindset, strong attention to detail, and a commitment to contributing to the success of my team and organization. I enjoy helping customers and colleagues alike, and I continuously seek opportunities to improve processes, data accuracy, and cross-functional collaboration.…I am a dedicated and results-oriented Customer Service Representative and Business Support Administrator with a proven track record of delivering exceptional administrative and operational support. I excel at managing office procedures, coordinating logistics, and maintaining efficient workflows across fast-paced environments. In every role, I bring a friendly, solution-focused mindset, strong attention to detail, and a commitment to contributing to the success of my team and organization. I enjoy helping customers and colleagues alike, and I continuously seek opportunities to improve processes, data accuracy, and cross-functional collaboration.

Available to hire

I am a dedicated and results-oriented Customer Service Representative and Business Support Administrator with a proven track record of delivering exceptional administrative and operational support. I excel at managing office procedures, coordinating logistics, and maintaining efficient workflows across fast-paced environments.

In every role, I bring a friendly, solution-focused mindset, strong attention to detail, and a commitment to contributing to the success of my team and organization. I enjoy helping customers and colleagues alike, and I continuously seek opportunities to improve processes, data accuracy, and cross-functional collaboration.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Portuguese

Fluent

Work Experience

Customer Success – Business Support at ESSILORLUXOTTICA

April 1, 2025 - April 1, 2025

Delivered high-quality support via phone and email, consistently exceeding KPIs. Handled inbound/outbound queries using Mitel and Ignite; worked across SAP, SAP CRM, FIORI, Jira, Microsoft Office, Customer Care Service Desk, CST. Represented major optical brands in NZ and AU, addressing orders, warranties, products, and feedback. Managed eCommerce escalation tickets and provided Level 2 technical support for Ray-Ban Meta smart glasses. Maintained detailed case records for service continuity.

CS Representative – Applications Officer – Business Support at BRASSERIE BREAD

October 1, 2024 - October 1, 2024

Delivered customer service in a call centre; managed inquiries and order requests via Microsoft Outlook. Maintained customer and order databases through Bread Board System, Business Central, SharePoint, Ordermentum, Marketboomer & FooByUS. De-escalated complaints and ensured accuracy/compliance of documents. Created and deactivated customer accounts in CRM; delivered training on systems, products, and services.

Customer Service & Compliance Support at WOW MANAGEMENT - SASSI WEB (Temporary Role)

August 1, 2022 - August 1, 2022

Provided customer service in a call centre environment using Dialpad; resolved inquiries via Zendesk and maintained records in the Sassi CRM. Assisted customers in navigating the Sassi portal and accessing services. Reviewed contractor compliance documents and licenses for accuracy and validity, verified documents with government institutions, and ensured document completeness and regulatory compliance. Distributed controlled documents, monitored workflows, and generated productivity/expense reports while coordinating meetings.

Business Support & Reconciliation Assistant at HAAHAA EBIKES AND SCOOTERS RENTAL SHOP

December 1, 2021 - December 1, 2021

Managed e-bike rentals and returns; updated FileMaker records for accuracy and compliance. Communicated with customers via phone and email using Microsoft Office tools. Monitored inventory, organized and archived files, and supported marketing campaigns. Identified overdue accounts and performed reconciliations; handled sensitive billing to maintain strong customer relationships.

Technical Project Coordinator at OTC - ORGANIZAÇÃO, TECNOLOGIA E CUSTÓDIA

July 1, 2018 - July 1, 2018

Assisted clients in resolving problems and inquiries with professionalism. Collaborated with clients and HR management to meet operational goals. Created multimedia presentations and managed project documentation, schedules, and meetings. Developed cataloguing systems and metadata standards; conducted selective hiring; onboarded and trained employees; resolved internal conflicts. Administered EDMS and supported digitization projects; coordinated travel arrangements.