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Hi, I'm Anastassiya. I thrive in fast-paced environments where clear communication and customer-centric problem solving are essential. With experience in CRM, Zendesk, and cross-functional collaboration, I enjoy turning challenges into smooth, measurable outcomes for both customers and teams.…

Anastassiya Shvetsova

Project Manager, Content Producer, Content Designer, +2

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Hi, I'm Anastassiya. I thrive in fast-paced environments where clear communication and customer-centric problem solving are essential. With experience in CRM, Zendesk, and cross-functional collaboration, I enjoy turning challenges into smooth, measurable outcomes for both customers and teams.…

Available to hire

Hi, I’m Anastassiya. I thrive in fast-paced environments where clear communication and customer-centric problem solving are essential.

With experience in CRM, Zendesk, and cross-functional collaboration, I enjoy turning challenges into smooth, measurable outcomes for both customers and teams.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Russian

Fluent

Work Experience

Customer Experience Specialist

January 1, 2022 - October 27, 2025

Provided customer support in a fast-paced environment, consistently meeting KPIs for customer satisfaction and case resolution. Managed high volume of customer inquiries via email, phone, and chat, ensuring high closure rate and consistently low DSAT scores. Identified SOP discrepancies and process gaps, escalating issues across multiple tools (Zendesk, Jira, etc.) and collaborating with internal teams to resolve tickets and improve workflows.