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Hi, I’m Oke Ogundele, a customer service professional based in Lisbon, Portugal, with 2+ years of experience handling inquiries, resolving complaints, and ensuring customer satisfaction. I’m comfortable using CRM software, live chat, and email management systems to deliver outstanding support. I thrive in dynamic, growth‑oriented teams and am eager to contribute by turning customer feedback into actionable improvements. I value clear communication, quick problem solving, and a proactive approach to helping customers and colleagues alike.…Hi, I’m Oke Ogundele, a customer service professional based in Lisbon, Portugal, with 2+ years of experience handling inquiries, resolving complaints, and ensuring customer satisfaction. I’m comfortable using CRM software, live chat, and email management systems to deliver outstanding support. I thrive in dynamic, growth‑oriented teams and am eager to contribute by turning customer feedback into actionable improvements. I value clear communication, quick problem solving, and a proactive approach to helping customers and colleagues alike.

Oke Ogundele

Project Manager, Graphic Designer, Sound Designer, +5

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Hi, I’m Oke Ogundele, a customer service professional based in Lisbon, Portugal, with 2+ years of experience handling inquiries, resolving complaints, and ensuring customer satisfaction. I’m comfortable using CRM software, live chat, and email management systems to deliver outstanding support. I thrive in dynamic, growth‑oriented teams and am eager to contribute by turning customer feedback into actionable improvements. I value clear communication, quick problem solving, and a proactive approach to helping customers and colleagues alike.…Hi, I’m Oke Ogundele, a customer service professional based in Lisbon, Portugal, with 2+ years of experience handling inquiries, resolving complaints, and ensuring customer satisfaction. I’m comfortable using CRM software, live chat, and email management systems to deliver outstanding support. I thrive in dynamic, growth‑oriented teams and am eager to contribute by turning customer feedback into actionable improvements. I value clear communication, quick problem solving, and a proactive approach to helping customers and colleagues alike.

Available to hire

Hi, I’m Oke Ogundele, a customer service professional based in Lisbon, Portugal, with 2+ years of experience handling inquiries, resolving complaints, and ensuring customer satisfaction. I’m comfortable using CRM software, live chat, and email management systems to deliver outstanding support.

I thrive in dynamic, growth‑oriented teams and am eager to contribute by turning customer feedback into actionable improvements. I value clear communication, quick problem solving, and a proactive approach to helping customers and colleagues alike.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Language

English

Advanced

Work Experience

Founder at FoundEver

February 28, 2025 - February 28, 2025

Respond to 50+ customer inquiries daily via designated channels. Provide technical and product support to ensure 90%+ customer satisfaction. Resolve 85% of customer complaints on first contact, escalating complex issues as needed. Process transactions, refunds, and adjustments with 100% accuracy.

Impact Assessment Coordinator at Pada Girl Child Initiative

September 1, 2024 - October 27, 2025

Trained and mentored 10+ staff and volunteers annually on data collection and impact assessment techniques. Supported fundraising and advocacy by providing data-driven insights for 5+ grant applications yearly. Monitored long-term program sustainability and recommended strategies for at least a 20% increase in overall impact.

General Manager at Point 360

February 29, 2024 - February 29, 2024

Managed 50+ inventory items; enforced high service standards; developed and managed budgets to achieve a 15-20% increase in profitability; identified customer pain points and provided feedback to management, leading to a 15% improvement in service processes.

General Manager at On Point 360

February 1, 2024 - February 1, 2024

Maintained 90%+ customer satisfaction by enforcing high service standards; monitored 50+ inventory items and ensured optimal stock levels; developed and managed budgets to achieve a 15-20% increase in profitability; identified customer pain points and provided feedback to management, leading to 15% improvements in service processes. Collaborated with CRM, live chat and email management systems to enhance the customer experience.

Customer Service Representative at Tivoli Hotel

February 28, 2023 - February 28, 2023

Welcomed and assisted 100+ guests daily, ensuring a seamless check-in and check-out experience. Resolved 90%+ guest complaints within 24 hours to enhance satisfaction and loyalty. Processed 50+ reservations daily via phone, email, and walk-ins with accuracy. Upsold hotel services to increase revenue by 15%, including room upgrades, dining, and spa services.

Customer Service Representative at Tivoli Hotel

February 1, 2023 - February 1, 2023

Welcomed and assisted 100+ guests daily, ensuring a seamless check-in/out experience. Resolved 90%+ guest complaints within 24 hours to boost satisfaction and loyalty. Processed 50+ reservations daily via phone, email and walk-ins with accuracy. Upsold hotel services to increase revenue by 15%, including room upgrades, dining and spa services.