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I am a dynamic operations and HR leader with a proven track record of guiding high-performing teams, driving organizational transformation, and delivering exceptional business outcomes. I am skilled at optimizing HR, training, and store operations to elevate customer experience and associate engagement. I adapt at guiding large teams through change, building inclusive cultures, and ensuring operational excellence in complex, fast-paced environments. I am recognized for consistently achieving top performance across national retail networks. In my roles, I partner with executives to implement strategic initiatives, lead cross-functional efforts, and drive customer-centric improvements. I thrive in challenging environments where collaboration, coaching, and data-driven decision making deliver sustainable results for the business and its people.…I am a dynamic operations and HR leader with a proven track record of guiding high-performing teams, driving organizational transformation, and delivering exceptional business outcomes. I am skilled at optimizing HR, training, and store operations to elevate customer experience and associate engagement. I adapt at guiding large teams through change, building inclusive cultures, and ensuring operational excellence in complex, fast-paced environments. I am recognized for consistently achieving top performance across national retail networks. In my roles, I partner with executives to implement strategic initiatives, lead cross-functional efforts, and drive customer-centric improvements. I thrive in challenging environments where collaboration, coaching, and data-driven decision making deliver sustainable results for the business and its people.

Sangeeta Walia

Project Manager, Production Manager, Studio Manager, +2

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I am a dynamic operations and HR leader with a proven track record of guiding high-performing teams, driving organizational transformation, and delivering exceptional business outcomes. I am skilled at optimizing HR, training, and store operations to elevate customer experience and associate engagement. I adapt at guiding large teams through change, building inclusive cultures, and ensuring operational excellence in complex, fast-paced environments. I am recognized for consistently achieving top performance across national retail networks. In my roles, I partner with executives to implement strategic initiatives, lead cross-functional efforts, and drive customer-centric improvements. I thrive in challenging environments where collaboration, coaching, and data-driven decision making deliver sustainable results for the business and its people.…I am a dynamic operations and HR leader with a proven track record of guiding high-performing teams, driving organizational transformation, and delivering exceptional business outcomes. I am skilled at optimizing HR, training, and store operations to elevate customer experience and associate engagement. I adapt at guiding large teams through change, building inclusive cultures, and ensuring operational excellence in complex, fast-paced environments. I am recognized for consistently achieving top performance across national retail networks. In my roles, I partner with executives to implement strategic initiatives, lead cross-functional efforts, and drive customer-centric improvements. I thrive in challenging environments where collaboration, coaching, and data-driven decision making deliver sustainable results for the business and its people.

Available to hire

I am a dynamic operations and HR leader with a proven track record of guiding high-performing teams, driving organizational transformation, and delivering exceptional business outcomes. I am skilled at optimizing HR, training, and store operations to elevate customer experience and associate engagement. I adapt at guiding large teams through change, building inclusive cultures, and ensuring operational excellence in complex, fast-paced environments. I am recognized for consistently achieving top performance across national retail networks.

In my roles, I partner with executives to implement strategic initiatives, lead cross-functional efforts, and drive customer-centric improvements. I thrive in challenging environments where collaboration, coaching, and data-driven decision making deliver sustainable results for the business and its people.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Senior Manager at Hudson's Bay Company

January 1, 2014 - October 27, 2025

Directed cross-functional HR, training, and operations teams, improving onboarding, retention, and engagement. Implemented workforce planning and succession pipelines to secure critical talent and leadership readiness. Delivered learning and development programs as Regional Trainer, equipping leaders to meet evolving business needs. Partnered with executives on change initiatives, ensuring smooth adoption of new processes and organizational shifts. Elevated customer experience by aligning operations, vendor collaboration, and marketing execution.

General Manager at Hudson's Bay Company - Zellers Division

January 1, 2013 - January 1, 2013

Served as executive leader of a $20M+ high-volume retail operation, with full accountability for P&L, HR, and customer experience. Directed 200+ associates, driving recruitment, training, and performance management across all functions. Increased customer satisfaction by 26% through targeted coaching, associate engagement, and service-focused culture building. Led multiple store launches and large-scale renovations projects, ensuring timely operational readiness. Consistently ranked among Canada's top-performing stores for sales, profitability, and employee engagement.

Human Resources Manager at Hudson's Bay Company - Zeller's Division

January 1, 2005 - January 1, 2005

Designed and delivered onboarding and compliance programs for 150+ associates. Developed high-potential talent pipelines, improving retention and service performance by 25%.

Senior Manager at Hudson's Bay Company - Zeller's Division

January 1, 2025 - January 1, 2025

Directed cross-functional HR, training, and operations teams; improved onboarding, retention, and engagement. Implemented workforce planning and succession pipelines to secure critical talent and leadership readiness. Delivered learning and development programs as Regional Trainer, equipping leaders to meet evolving business needs. Partnered with executives on change initiatives, ensuring smooth adoption of new processes and organizational shifts. Elevated customer experience by aligning operations, vendor collaboration, and marketing execution.

General Manager at Hudson's Bay Company - Zeller's Division

January 1, 2013 - January 1, 2013

Executive leader of a $20M+ high-volume retail operation, with full accountability for P&L, HR, and customer experience. Directed 200+ associates, driving recruitment, training, and performance management across all functions. Increased customer satisfaction and profitability through coaching, engagement, and a service-focused culture. Led store launches and large-scale renovations to ensure operational readiness and market competitiveness. Consistently ranked among Canada’s top-performing stores for sales, profitability, and employee engagement.