Sangeeta Walia
I am a dynamic operations and HR leader with a proven track record of guiding high-performing teams, driving organizational transformation, and delivering exceptional business outcomes.
About
I am a dynamic operations and HR leader with a proven track record of guiding high-performing teams, driving organizational transformation, and delivering exceptional business outcomes. I am skilled at optimizing HR, training, and store operations to elevate customer experience and associate engagement. I adapt at guiding large teams through change, building inclusive cultures, and ensuring operational excellence in complex, fast-paced environments. I am recognized for consistently achieving top performance across national retail networks.
In my roles, I partner with executives to implement strategic initiatives, lead cross-functional efforts, and drive customer-centric improvements. I thrive in challenging environments where collaboration, coaching, and data-driven decision making deliver sustainable results for the business and its people.
- 11 years' experience
- Joined October 2025
Languages
- EnglishFluent
Industry experience
- Retail
- Consumer Goods
- Professional Services
- Other
Work experience· 5 roles
Directed cross-functional HR, training, and operations teams; improved onboarding, retention, and engagement. Implemented workforce planning and succession pipelines to secure critical talent and leadership readiness. Delivered learning and development programs as Regional Trainer, equipping leaders to meet evolving business needs. Partnered with executives on change initiatives, ensuring smooth adoption of new processes and organizational shifts. Elevated customer experience by aligning operations, vendor collaboration, and marketing execution.
Directed cross-functional HR, training, and operations teams, improving onboarding, retention, and engagement. Implemented workforce planning and succession pipelines to secure critical talent and leadership readiness. Delivered learning and development programs as Regional Trainer, equipping leaders to meet evolving business needs. Partnered with executives on change initiatives, ensuring smooth adoption of new processes and organizational shifts. Elevated customer experience by aligning operations, vendor collaboration, and marketing execution.
Executive leader of a $20M+ high-volume retail operation, with full accountability for P&L, HR, and customer experience. Directed 200+ associates, driving recruitment, training, and performance management across all functions. Increased customer satisfaction and profitability through coaching, engagement, and a service-focused culture. Led store launches and large-scale renovations to ensure operational readiness and market competitiveness. Consistently ranked among Canada’s top-performing stores for sales, profitability, and employee engagement.
Education· 7
Certifications and awards· 6
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