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I'm Anusha Mini, a motivated and detail-oriented IT Analyst / Service Desk Professional with a strong foundation in technical support, incident management, and IT service operations. I'm adept at diagnosing and resolving hardware, software, and network issues while maintaining high SLA compliance. I enjoy translating complex tech problems into practical solutions, building knowledge bases, and training end users to improve efficiency and prevent recurring issues. I'm excited to contribute to a dynamic IT environment and collaborate with cross-functional teams to enhance IT infrastructure and user experience.…I'm Anusha Mini, a motivated and detail-oriented IT Analyst / Service Desk Professional with a strong foundation in technical support, incident management, and IT service operations. I'm adept at diagnosing and resolving hardware, software, and network issues while maintaining high SLA compliance. I enjoy translating complex tech problems into practical solutions, building knowledge bases, and training end users to improve efficiency and prevent recurring issues. I'm excited to contribute to a dynamic IT environment and collaborate with cross-functional teams to enhance IT infrastructure and user experience.

Anusha Mini

Data Analyst, Data Scientist, QA Engineer, +2

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I'm Anusha Mini, a motivated and detail-oriented IT Analyst / Service Desk Professional with a strong foundation in technical support, incident management, and IT service operations. I'm adept at diagnosing and resolving hardware, software, and network issues while maintaining high SLA compliance. I enjoy translating complex tech problems into practical solutions, building knowledge bases, and training end users to improve efficiency and prevent recurring issues. I'm excited to contribute to a dynamic IT environment and collaborate with cross-functional teams to enhance IT infrastructure and user experience.…I'm Anusha Mini, a motivated and detail-oriented IT Analyst / Service Desk Professional with a strong foundation in technical support, incident management, and IT service operations. I'm adept at diagnosing and resolving hardware, software, and network issues while maintaining high SLA compliance. I enjoy translating complex tech problems into practical solutions, building knowledge bases, and training end users to improve efficiency and prevent recurring issues. I'm excited to contribute to a dynamic IT environment and collaborate with cross-functional teams to enhance IT infrastructure and user experience.

Available to hire

I’m Anusha Mini, a motivated and detail-oriented IT Analyst / Service Desk Professional with a strong foundation in technical support, incident management, and IT service operations. I’m adept at diagnosing and resolving hardware, software, and network issues while maintaining high SLA compliance.

I enjoy translating complex tech problems into practical solutions, building knowledge bases, and training end users to improve efficiency and prevent recurring issues. I’m excited to contribute to a dynamic IT environment and collaborate with cross-functional teams to enhance IT infrastructure and user experience.

Skills

Experience Level

Expert

Expert

Expert

Expert

Language

Malayalam

Advanced

English

Advanced

Hindi

Intermediate

Work Experience

IT Analyst / Service Desk at Tata Consultancy Services

January 1, 2024 - January 1, 2024

Provided first-level technical support for IT-related issues, ensuring prompt resolution of hardware, software, and network problems while maintaining high SLA compliance. Created, updated, and managed service tickets in the ticketing system, documenting customer issues, troubleshooting steps, and final resolutions. Diagnosed and resolved issues remotely using remote desktop tools, including software installations, system configurations, and connectivity troubleshooting. Managed user accounts, passwords, and access permissions in Active Directory, ensuring data security and compliance with company policies. Collaborated with cross-functional teams and escalated complex issues to higher-level support, ensuring effective follow-up and resolution tracking. Assisted in creating knowledge-base articles and providing end-user training on IT best practices, troubleshooting steps, and security awareness to enhance user efficiency and reduce recurring issues.