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I am Adaobi Ugwuanyi, a Technical Customer Support Specialist based in Enugu, Nigeria, with over five years of experience helping B2B and B2C users navigate fintech, SaaS, and ecommerce platforms. I provide real-time technical support via chat, email, and phone, handle subscriptions, renewals, and retention, and aim to make every customer feel valued. I love turning complex processes into smooth journeys for new customers, creating helpful onboarding materials and knowledge bases, and collaborating across product, sales, and engineering to deliver reliable solutions. I stay curious about industry changes and enjoy mentoring junior teammates to boost overall support quality.…I am Adaobi Ugwuanyi, a Technical Customer Support Specialist based in Enugu, Nigeria, with over five years of experience helping B2B and B2C users navigate fintech, SaaS, and ecommerce platforms. I provide real-time technical support via chat, email, and phone, handle subscriptions, renewals, and retention, and aim to make every customer feel valued. I love turning complex processes into smooth journeys for new customers, creating helpful onboarding materials and knowledge bases, and collaborating across product, sales, and engineering to deliver reliable solutions. I stay curious about industry changes and enjoy mentoring junior teammates to boost overall support quality.

Adaobi Ugwuanyi

Voiceover Artist, Presenter, Copywriter, +2

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I am Adaobi Ugwuanyi, a Technical Customer Support Specialist based in Enugu, Nigeria, with over five years of experience helping B2B and B2C users navigate fintech, SaaS, and ecommerce platforms. I provide real-time technical support via chat, email, and phone, handle subscriptions, renewals, and retention, and aim to make every customer feel valued. I love turning complex processes into smooth journeys for new customers, creating helpful onboarding materials and knowledge bases, and collaborating across product, sales, and engineering to deliver reliable solutions. I stay curious about industry changes and enjoy mentoring junior teammates to boost overall support quality.…I am Adaobi Ugwuanyi, a Technical Customer Support Specialist based in Enugu, Nigeria, with over five years of experience helping B2B and B2C users navigate fintech, SaaS, and ecommerce platforms. I provide real-time technical support via chat, email, and phone, handle subscriptions, renewals, and retention, and aim to make every customer feel valued. I love turning complex processes into smooth journeys for new customers, creating helpful onboarding materials and knowledge bases, and collaborating across product, sales, and engineering to deliver reliable solutions. I stay curious about industry changes and enjoy mentoring junior teammates to boost overall support quality.

Available to hire

I am Adaobi Ugwuanyi, a Technical Customer Support Specialist based in Enugu, Nigeria, with over five years of experience helping B2B and B2C users navigate fintech, SaaS, and ecommerce platforms. I provide real-time technical support via chat, email, and phone, handle subscriptions, renewals, and retention, and aim to make every customer feel valued.

I love turning complex processes into smooth journeys for new customers, creating helpful onboarding materials and knowledge bases, and collaborating across product, sales, and engineering to deliver reliable solutions. I stay curious about industry changes and enjoy mentoring junior teammates to boost overall support quality.

Skills

Copywriting

Video Advert

Experience Level

Copywriting

Expert

Video Advert

Expert

Language

English

Fluent

Work Experience

Customer Support Specialist at The-Owlet

April 1, 2022 - October 28, 2025

Provide real-time technical support to B2B and B2C clients via chat, email, and CRM; oversee end-to-end support for subscription-based fintech and SaaS products, including renewals, payment follow-ups, and customer retention; deliver real-time phone support; manage 100+ inbound and outbound calls daily across global time zones; communicate plan renewals, billing terms, and service updates; implemented a self-help payment gateway guide that improved onboarding and increased upsell success by 15%.

Financial Advisor and Customer Support Specialist at Heirs Life Assurance

January 1, 2022 - January 1, 2022

Collaborated with internal teams to process policy changes, claims, and payments; ensured accuracy and efficiency; improved customer satisfaction by 40% through personalized support; achieved 95% resolution on first interaction; delivered proactive onboarding and onboarding communications.

Customer Service Representative at Multichoice Nigeria

April 1, 2021 - April 1, 2021

Handled customer inquiries and resolutions; maintained high satisfaction rates; supported onboarding and communications; contributed to process improvements for service delivery.