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Hi, I’m Cynthia Nwanna . I’m an adaptable and empathetic customer relations professional with over five years of experience delivering multi-channel support and client solutions in fast-paced, tech-driven environments. I excel at solving complex issues, documenting customer feedback, and collaborating with cross-functional teams to improve products and services. I thrive working independently in remote settings while maintaining accuracy and professionalism, and I’m known for my strong analytical thinking, attention to detail, and turning customer challenges into positive outcomes. I’m passionate about supporting innovation in software and digital services and ensuring every customer receives timely, high-quality assistance.…Hi, I’m Cynthia Nwanna . I’m an adaptable and empathetic customer relations professional with over five years of experience delivering multi-channel support and client solutions in fast-paced, tech-driven environments. I excel at solving complex issues, documenting customer feedback, and collaborating with cross-functional teams to improve products and services. I thrive working independently in remote settings while maintaining accuracy and professionalism, and I’m known for my strong analytical thinking, attention to detail, and turning customer challenges into positive outcomes. I’m passionate about supporting innovation in software and digital services and ensuring every customer receives timely, high-quality assistance.

Cynthia S. Nwanna W

Social Media Manager, Content Creator, Data Analyst, +2

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Hi, I’m Cynthia Nwanna . I’m an adaptable and empathetic customer relations professional with over five years of experience delivering multi-channel support and client solutions in fast-paced, tech-driven environments. I excel at solving complex issues, documenting customer feedback, and collaborating with cross-functional teams to improve products and services. I thrive working independently in remote settings while maintaining accuracy and professionalism, and I’m known for my strong analytical thinking, attention to detail, and turning customer challenges into positive outcomes. I’m passionate about supporting innovation in software and digital services and ensuring every customer receives timely, high-quality assistance.…Hi, I’m Cynthia Nwanna . I’m an adaptable and empathetic customer relations professional with over five years of experience delivering multi-channel support and client solutions in fast-paced, tech-driven environments. I excel at solving complex issues, documenting customer feedback, and collaborating with cross-functional teams to improve products and services. I thrive working independently in remote settings while maintaining accuracy and professionalism, and I’m known for my strong analytical thinking, attention to detail, and turning customer challenges into positive outcomes. I’m passionate about supporting innovation in software and digital services and ensuring every customer receives timely, high-quality assistance.

Available to hire

Hi, I’m Cynthia Nwanna . I’m an adaptable and empathetic customer relations professional with over five years of experience delivering multi-channel support and client solutions in fast-paced, tech-driven environments. I excel at solving complex issues, documenting customer feedback, and collaborating with cross-functional teams to improve products and services. I thrive working independently in remote settings while maintaining accuracy and professionalism, and I’m known for my strong analytical thinking, attention to detail, and turning customer challenges into positive outcomes. I’m passionate about supporting innovation in software and digital services and ensuring every customer receives timely, high-quality assistance.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Language

English

Advanced

Work Experience

KYC Operations Senior Analyst

August 20, 2025 - August 20, 2025

Led and supported high-volume KYC operations in a fast-paced environment. Delivered multi-channel customer support (email, phone, chat), resolved complex cases, and documented feedback. Collaborated with cross-functional teams to ensure compliance and improve processes using CRM and ticketing systems.

High Volume Enhanced Due Diligence Agent

January 1, 2025 - January 1, 2025

Performed enhanced due diligence on high-volume cases, documented findings, and supported risk assessment. Maintained compliance with internal policies and regulatory requirements; leveraged CRM and ticketing tools for case tracking.

Customer Support Team Lead

September 1, 2024 - September 1, 2024

Led a multi-channel customer support team, ensured timely and empathetic issue resolution, and coached team members to improve performance and SLA adherence. Built strong client relationships through proactive follow-up and clear communication.

Customer Support Associate

April 1, 2024 - April 1, 2024

Provided compassionate and timely customer support via email and chat, documented customer feedback, and contributed to process improvements. Maintained data accuracy and quality across communications.

Trading Operations Specialist at WISE

December 31, 2022 - December 31, 2022

Supported trading operations in the Estonia region, ensured accurate processing of transactions, and collaborated with cross-functional teams to optimize operational workflows.

Customer Experience Technical Specialist

July 31, 2022 - July 31, 2022

Provided technical support to customers, translated complex technical information into clear, user-friendly explanations for non-technical audiences, and delivered remote assistance with a focus on customer satisfaction.

Robot Operator (Part-time) at Swappie

May 31, 2022 - May 31, 2022

Operated and monitored robotic processes to support order fulfillment and product handling in a remote-capable environment, ensuring accuracy and efficiency.

Remote Junior Coding Instructor at Starship Technologies

March 31, 2021 - March 31, 2021

Taught coding concepts to junior students in a remote setting, prepared lesson materials, and supported learner progress through constructive feedback and hands-on practice.

Customer Service Specialist at Whitehart

December 31, 2019 - December 31, 2019

Delivered customer service excellence, resolved inquiries, and maintained positive customer relations through clear communication and proactive problem-solving.