Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Language
Azerbaijani
Fluent
English
Advanced
Turkish
Fluent
Russian
Intermediate
German
Beginner
Work Experience
Tourism E-commerce Intern at Neovum Sp. z o.o.
March 1, 2024 - March 1, 2024Assisted managing online booking platforms (Booking.com, Expedia, Airbnb) to increase visibility and sales. Monitored performance metrics, analyzed booking trends, and recommended pricing strategies to improve revenue (ADR, RevPAR). Responded to guest inquiries and supported online customer service to ensure smooth communication and satisfaction.
Front Desk Receptionist at AF Hotel
September 1, 2022 - September 1, 2022Welcomed guests and managed check-in and check-out procedures with a friendly attitude. Handled room reservations via phone, email, and online systems. Provided information about facilities, local attractions, transportation, and dining options. Resolved guest complaints and special requests promptly.
Customer Service Representative at Azercell
August 1, 2021 - August 1, 2021Provided customer support, answered questions about services, and addressed inquiries quickly and accurately. Planned and communicated deadlines to complete projects on time. Resolved customer queries over the phone and by email.
Education
MA, Tourism Management at Vistula School of Hospitality
October 1, 2022 - September 1, 2024BA, Physical Education and Sport at Azerbaijan State Sport Academy
September 1, 2016 - June 1, 2020Qualifications
Management Processes and Tools
January 11, 2030 - October 28, 2025Management of Individual Potential
January 11, 2030 - October 28, 2025Travelife Sustainability Manager
January 11, 2030 - October 28, 2025Blue Tourism Opportunities
January 11, 2030 - October 28, 2025Industry Experience
Travel & Hospitality, Software & Internet, Professional Services, Education, Retail
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
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