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I’m an experienced administrative and client-service professional with a track record of supporting teams, coordinating diverse workflows, and maintaining CRM data accuracy across industries. I’m known for my problem-solving, reliability, and ability to thrive in remote, fast-paced environments, delivering professional service and contributing to a positive team culture.…

Sonja Ballenden

Web Designer, Content Creator, Project Manager, +7

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I’m an experienced administrative and client-service professional with a track record of supporting teams, coordinating diverse workflows, and maintaining CRM data accuracy across industries. I’m known for my problem-solving, reliability, and ability to thrive in remote, fast-paced environments, delivering professional service and contributing to a positive team culture.…

Available to hire

I’m an experienced administrative and client-service professional with a track record of supporting teams, coordinating diverse workflows, and maintaining CRM data accuracy across industries.

I’m known for my problem-solving, reliability, and ability to thrive in remote, fast-paced environments, delivering professional service and contributing to a positive team culture.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

German

Intermediate

Work Experience

Claims Consultant at IAG Insurance – Tauranga

July 1, 2024 - July 1, 2024

Handled complex client cases with empathy, ensuring efficient claim resolutions. Coordinated across departments to streamline processes and meet performance targets. Provided mentorship to new staff, sharing best practices and service delivery techniques. Used internal CRM systems to track customer interactions and maintain accurate records.

People Operations Manager at Better-Loop

July 1, 2024 - October 28, 2025

Supported end-to-end recruitment, onboarding, and HR administration for distributed teams. Maintained CRM data integrity and supported internal communication processes. Assisted with website updates, digital document management, and internal knowledge sharing. Contributed to a positive, high-performing team culture with clear communication and inclusivity. Recognised for problem-solving, accuracy, and maintaining service excellence in fast-paced settings.

Admin Coordinator / Receptionist at Pure Pilates – Tauranga

January 1, 2024 - January 1, 2024

Handled invoicing and client account management with attention to detail. Supported online booking systems and managed communication with clients. Improved workflow efficiency and maintained excellent customer service standards. Assisted with digital content and website updates to enhance client engagement.

Admin Coordinator / Receptionist at Pure Pilates

January 1, 2023 - January 1, 2024

Managed scheduling, invoicing, and customer communication. Oversaw booking systems and maintained digital workflows. Supported social media and website updates. Maintained strong customer service standards.

Marketing & Business Operations at Arvogyn

January 1, 2020 - January 1, 2020

Managed client portfolios, providing business development, bookkeeping and operational strategy support. Debt collection for clients. Delivered training and performance guidance to small business owners and staff. Contract input and data entry with accuracy. Optimised CRM usage to improve client communication and satisfaction. Provided digital strategy input for small business clients, including website and marketing advice.

Customer Service Unit Manager at New Zealand Post

January 1, 2019 - January 1, 2023

Lead and manage the customer service team to deliver exceptional service and achieve operational targets. Develop, review, and implement customer service policies and procedures to improve customer satisfaction and operational efficiency. Oversee day-to-day unit operations, ensuring compliance with company standards and handling escalated customer issues professionally. Motivate, coach, and support staff, including recruitment, training, and performance management, to build a high-performing team. Collaborate with other departments and stakeholders to ensure seamless service delivery and identify opportunities for continuous improvement.

Office Manager at Glossybox & Wimdu

January 1, 2012 - January 1, 2012

Led a small team in daily retail and administrative operations. Achieved strong sales and customer satisfaction outcomes through targeted initiatives. Managed online product listings and customer communications via eCommerce platforms. Developed staff capability through coaching and performance management.