Available to hire
Hi, I’m Ruwini Treesha Almeida, a dynamic, customer-focused professional with extensive experience in client relationship management, training, and multilingual communication. Over the years, I have led training initiatives, recruited talent, and steered client relations across travel, education, and real estate projects, always prioritizing exceptional service and collaboration.
I thrive in fast-paced environments, enjoy turning complex challenges into practical solutions, and am passionate about delivering tailored travel and real estate experiences. I’m excited to connect with teams that value proactive problem solving and a friendly, client-centric approach.
Experience Level
Language
English
Fluent
Sinhala, Sinhalese
Fluent
Tamil
Intermediate
French
Intermediate
Work Experience
Assistant Training Manager at Olanka Travels
May 1, 2023 - May 1, 2023Delivered VIP client handling, customer service excellence, crisis management, and training across sales teams; developed multilingual curricula; coordinated with marketing and project teams; ensured high client satisfaction and retention.
Lecturer – English Language and Literature at Lyceum International School, Nugegoda
December 31, 2015 - December 31, 2015Lectured English language and literature; prepared assignments and exams; taught grammar and writing; mentored students; assisted with curriculum development.
Trainer / Teacher at St. Anthony’s College, Wattala
December 31, 2015 - December 31, 2015Taught and trained students; coordinated with youth summit; facilitated international events; prepared lesson plans.
Client Relationship Manager at Prime Group
July 1, 2025 - July 1, 2025Overseeing client relationships, VIP client handling, conflict resolution, and coordinating with marketing and project teams to deliver tailored real estate solutions. Led trainings for VIP clients and mentored staff.
Assistant Training Manager at Olan ka Travels
May 1, 2023 - May 1, 2023Led training initiatives, prepared training materials, and managed staff development and scheduling.
Lecturer – English Language & Literature at Aquinas College of Higher Studies
April 1, 2020 - April 1, 2020Lectured English language and literature, developed curricula, and assessed students.
Visiting Lecturer at Horizon Campus - Malabe
January 1, 2015 - January 1, 2015Delivered guest lectures and supported curriculum development.
English Teacher at Lyceum International School - Nugegoda
January 1, 2015 - January 1, 2015Implemented English language teaching and learning activities for secondary students.
Trainee Teacher at St. Anthony's College - Wattala
January 1, 2015 - January 1, 2015Assisted in classroom management and lesson delivery as part of teacher training program.
Cabin Crew at Qatar Airways
December 31, 2020 - December 31, 2020In-flight customer service delivery, VIP client handling, and adherence to grooming and safety standards.
Assistant Training Manager at Olanka Travels
July 1, 2025 - July 1, 2025Leading training sessions on customer care ethics and service handling for university undergraduates; enhancing product knowledge for tour agents on hotels, resorts, and tourist attractions in Sri Lanka and abroad; coordinating video trainings and initiatives for junior to senior executives; acting as the point of contact for resolving customer complaints and ensuring satisfaction; recruiting talent and conducting sales cadre interviews; coordinating with global clients to provide personalized travel solutions.
Lecturer – English Language & Literature at Aquinas College of Higher Studies
May 1, 2023 - May 1, 2023Delivered English Language and Literature lectures to certificate-level students; prepared customized curricula and assessments; ensured high-quality instruction and student engagement.
Cabin Crew at Qatar Airways
April 1, 2020 - April 1, 2020Ensured passenger safety and service excellence on international flights; provided multilingual assistance and maintained high standards of grooming and hospitality.
Visiting Lecturer at Horizon Campus
December 31, 2015 - December 31, 2015Conducted guest lectures in English language and literature; contributed to curriculum development and student mentorship.
English Teacher at Lyceum International School - Nugegoda
December 31, 2015 - December 31, 2015Taught English language to secondary students; designed lessons and assessments.
Education
Cabin Crew Certification at Qatar Airways
January 1, 2015 - April 1, 2020GCE Advanced Level Examinations at Holy Family Convent - Bambalapitiya
January 1, 2011 - December 31, 2013GCE Ordinary Level Examinations at Holy Family Convent - Bambalapitiya
January 1, 2007 - December 31, 2010Cabin Crew at Qatar Airways
January 1, 2015 - January 1, 2020English Teacher at Lyceum International School - Nugegoda
January 1, 2014 - January 1, 2015Trainee Teacher at St. Anthony's College - Wattala
January 1, 2014 - January 1, 2015Visiting Lecturer at Horizon Campus - Malabe
January 1, 2014 - January 1, 2015Bachelor of Arts (General) at University of Kelaniya
January 1, 2011 - January 1, 2015GCE Advanced Level Examinations at Holy Family Convent - Bambalapitiya
January 1, 2007 - January 1, 2010GCE Ordinary Level Examinations at Holy Family Convent - Bambalapitiya
January 1, 2007 - January 1, 2010Cambridge Examinations (KET, PET, FCE) at British Council Colombo
January 1, 2011 - January 1, 2013Bachelor of Arts (General) at University of Kelaniya
August 1, 2015 - April 1, 2020Qualifications
GCE Advanced Level Examinations
January 1, 2011 - December 31, 2013GCE Ordinary Level Examinations
January 1, 2007 - December 31, 2010Cabin Crew Certification
January 1, 2015 - April 1, 2020KET (Key English Test)
January 1, 2013 - October 28, 2025PET (Preliminary English Test)
January 1, 2013 - October 28, 2025FCE (First Certificate in English)
January 1, 2013 - October 28, 2025GCE Advanced Level Examinations
January 1, 2010 - October 28, 2025GCE Ordinary Level Examinations
January 1, 2010 - October 28, 2025KET (Key English Test)
January 1, 2013 - December 31, 2013PET (Preliminary English Test)
January 1, 2013 - December 31, 2013FCE (First Certificate in English)
January 1, 2013 - December 31, 2013GCE Ordinary Level Examinations
January 1, 2010 - December 31, 2010GCE Advanced Level Examinations
January 1, 2013 - December 31, 2013Cambridge Examinations
January 1, 2013 - December 31, 2013Industry Experience
Travel & Hospitality, Professional Services, Education, Media & Entertainment, Other, Transportation & Logistics, Real Estate & Construction
Experience Level
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