Valentina Labianca

Customer Success Manager at SumUp

Manage and optimize onboarding processes for new merchants, coordinate pre-boarding activities, documentation and system access with cross-functional teams. Deliver welcome sessions and training to introduce company culture, tools, and workflows. Act as the main point of contact during the onboarding phase, providing clear communication and support. Collect feedback and implement improvements to enhance the onboarding experience.

Quality and support analyst at Telus International

Responsible for reviewing and analysing data to ensure they meet quality standards according to company guidelines. Analyze quality trends to identify areas for improvement and propose corrective actions. Collaborating with training and supervisory teams to continuously update guidelines and optimize moderation processes. Preparing and performing daily and weekly sessions to content moderators in order to ensure alignment and maintain company standards.

Content moderator at Telus International

Review user-generated contents (video, posts, photo, etc.) on social platforms, in order to remove offensive, inappropriate and harmful contents, by applying company policy.

Customer care specialist at Webhelp

Providing support about online purchases for an important Hi tech international company.

Customer care specialist at The Fork

Providing outstanding care and support to b2b and b2c customers by responding to a high volume of help desk tickets, chats and phone calls.

Customer Service agent at SumTalk (Privalia)

Providing help to customers about orders, waybills, invoices, etc, via phone, e-mail or chats.

Content moderator at Majorel

Moderating videos, audios and captions on TikTok, in order to respect the company guidelines.

Check-in and boarding agent at Swissport Handling

Check in and boarding operations for different air companies in El Prat Airport.

Waitress at Hotel W Barcelona. Marriott group

Attending clients.