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Hi, I'm Philip Kareti, a Customer Success and Support professional with 9+ years of experience delivering high-impact client engagement and support solutions across the technology, logistics, and digital services sectors. I specialize in building long-term customer relationships through empathetic listening, optimizing service delivery, and leading teams to exceed satisfaction and retention goals in remote and hybrid, fast-paced environments. I have a proven track record of increasing client retention, reducing resolution times through automation, and driving cross-functional collaboration between Customer Success, Operations, and Product teams. My approach blends data-driven improvements with a customer-centric mindset to ensure clients receive timely, effective support and scalable solutions.…Hi, I'm Philip Kareti, a Customer Success and Support professional with 9+ years of experience delivering high-impact client engagement and support solutions across the technology, logistics, and digital services sectors. I specialize in building long-term customer relationships through empathetic listening, optimizing service delivery, and leading teams to exceed satisfaction and retention goals in remote and hybrid, fast-paced environments. I have a proven track record of increasing client retention, reducing resolution times through automation, and driving cross-functional collaboration between Customer Success, Operations, and Product teams. My approach blends data-driven improvements with a customer-centric mindset to ensure clients receive timely, effective support and scalable solutions.

Philip Kareti

Project Manager, Content Producer, Content Designer, +2

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Hi, I'm Philip Kareti, a Customer Success and Support professional with 9+ years of experience delivering high-impact client engagement and support solutions across the technology, logistics, and digital services sectors. I specialize in building long-term customer relationships through empathetic listening, optimizing service delivery, and leading teams to exceed satisfaction and retention goals in remote and hybrid, fast-paced environments. I have a proven track record of increasing client retention, reducing resolution times through automation, and driving cross-functional collaboration between Customer Success, Operations, and Product teams. My approach blends data-driven improvements with a customer-centric mindset to ensure clients receive timely, effective support and scalable solutions.…Hi, I'm Philip Kareti, a Customer Success and Support professional with 9+ years of experience delivering high-impact client engagement and support solutions across the technology, logistics, and digital services sectors. I specialize in building long-term customer relationships through empathetic listening, optimizing service delivery, and leading teams to exceed satisfaction and retention goals in remote and hybrid, fast-paced environments. I have a proven track record of increasing client retention, reducing resolution times through automation, and driving cross-functional collaboration between Customer Success, Operations, and Product teams. My approach blends data-driven improvements with a customer-centric mindset to ensure clients receive timely, effective support and scalable solutions.

Available to hire

Hi, I’m Philip Kareti, a Customer Success and Support professional with 9+ years of experience delivering high-impact client engagement and support solutions across the technology, logistics, and digital services sectors. I specialize in building long-term customer relationships through empathetic listening, optimizing service delivery, and leading teams to exceed satisfaction and retention goals in remote and hybrid, fast-paced environments.

I have a proven track record of increasing client retention, reducing resolution times through automation, and driving cross-functional collaboration between Customer Success, Operations, and Product teams. My approach blends data-driven improvements with a customer-centric mindset to ensure clients receive timely, effective support and scalable solutions.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Work Experience

Customer Care Representative at Kensilver Express Limited

October 31, 2020 - October 31, 2020

Handled 450+ customer interactions daily across phone, chat, and in-person; maintained 95% CSAT; reduced complaint turnaround by 40% by coordinating with dispatch and logistics teams.

Customer Experience Manager at Webtech Centre for Logistics and Technology (WCLT)

October 31, 2020 - October 31, 2020

Led a 10-member customer support team, oversaw onboarding for new clients, and drove improvements in client satisfaction and retention; maintained high CSAT through escalation protocols and empathy-based training.

Assistant Customer Experience Manager at Sharks Web Services Limited

October 1, 2020 - October 28, 2025

Led a team of 8 support agents, delivering frontline support via phone, email, and live chat; ensured adherence to response SLAs and service quality benchmarks; produced weekly performance reports and contributed to revenue retention by timely issue resolution.