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I am a customer-focused professional with extensive experience handling high-volume inbound and outbound calls, delivering exceptional service, and maintaining meticulous documentation. I am proficient with Microsoft Teams, Word, and Excel to streamline communication and data management. I thrive in fast-paced environments and have a proven track record in post-payment processing, addressing inquiries, and monitoring call quality to ensure accuracy and compliance. Eager to leverage strong organizational and interpersonal skills in a medical front office setting, I aim to support efficient patient scheduling, accurate record-keeping, and seamless office operations. I am actively expanding my medical administration training through MedCerts and Cleveland Job Corps and look forward to contributing to a collaborative team while providing compassionate, patient-centered service.…I am a customer-focused professional with extensive experience handling high-volume inbound and outbound calls, delivering exceptional service, and maintaining meticulous documentation. I am proficient with Microsoft Teams, Word, and Excel to streamline communication and data management. I thrive in fast-paced environments and have a proven track record in post-payment processing, addressing inquiries, and monitoring call quality to ensure accuracy and compliance. Eager to leverage strong organizational and interpersonal skills in a medical front office setting, I aim to support efficient patient scheduling, accurate record-keeping, and seamless office operations. I am actively expanding my medical administration training through MedCerts and Cleveland Job Corps and look forward to contributing to a collaborative team while providing compassionate, patient-centered service.

Kameel Matthews

Project Manager, Production Manager, Creative Director, +2

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I am a customer-focused professional with extensive experience handling high-volume inbound and outbound calls, delivering exceptional service, and maintaining meticulous documentation. I am proficient with Microsoft Teams, Word, and Excel to streamline communication and data management. I thrive in fast-paced environments and have a proven track record in post-payment processing, addressing inquiries, and monitoring call quality to ensure accuracy and compliance. Eager to leverage strong organizational and interpersonal skills in a medical front office setting, I aim to support efficient patient scheduling, accurate record-keeping, and seamless office operations. I am actively expanding my medical administration training through MedCerts and Cleveland Job Corps and look forward to contributing to a collaborative team while providing compassionate, patient-centered service.…I am a customer-focused professional with extensive experience handling high-volume inbound and outbound calls, delivering exceptional service, and maintaining meticulous documentation. I am proficient with Microsoft Teams, Word, and Excel to streamline communication and data management. I thrive in fast-paced environments and have a proven track record in post-payment processing, addressing inquiries, and monitoring call quality to ensure accuracy and compliance. Eager to leverage strong organizational and interpersonal skills in a medical front office setting, I aim to support efficient patient scheduling, accurate record-keeping, and seamless office operations. I am actively expanding my medical administration training through MedCerts and Cleveland Job Corps and look forward to contributing to a collaborative team while providing compassionate, patient-centered service.

Available to hire

I am a customer-focused professional with extensive experience handling high-volume inbound and outbound calls, delivering exceptional service, and maintaining meticulous documentation. I am proficient with Microsoft Teams, Word, and Excel to streamline communication and data management. I thrive in fast-paced environments and have a proven track record in post-payment processing, addressing inquiries, and monitoring call quality to ensure accuracy and compliance.

Eager to leverage strong organizational and interpersonal skills in a medical front office setting, I aim to support efficient patient scheduling, accurate record-keeping, and seamless office operations. I am actively expanding my medical administration training through MedCerts and Cleveland Job Corps and look forward to contributing to a collaborative team while providing compassionate, patient-centered service.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Work Experience

Assistant Store Manager at Speedway

May 1, 2025 - October 28, 2025

Provide strategic guidance to staff on customer service best practices, enhancing client satisfaction; Advise on cash-handling protocols to improve accuracy and maintain compliance; Streamline food preparation and stocking processes to ensure quality and operational efficiency; Mentor on scheduling and inventory management to boost workforce deployment and productivity.

Cashier/Customer Service at Sheetz

September 30, 2024 - September 30, 2024

Achieved sales targets while engaging customers and promoting product offerings; Executed cashier transactions flawlessly through POS systems, ensuring stringent cash accountability; Prepared food items following safety and quality standards and maintained a hygienic prep area; Enhanced operational efficiency by maintaining cleanliness in service areas & organizing inventory for seamless operations.

Contact Center Representative at Epiq

June 30, 2024 - June 30, 2024

Managed high-volume inbound and outbound calls, delivering timely and accurate information to customers; Utilized Microsoft Teams for seamless communication with team members and supervisors, enhancing collaboration and response times; Documented customer interactions and post-payment details using Microsoft Word and Excel, maintaining organized and accurate records; Monitored calls for quality assurance purposes, providing feedback and coaching to team members to improve performance.

Customer Service Representative at BMW Group Financial Services

March 31, 2024 - March 31, 2024

Managed high-volume inbound calls, addressing customer questions and concerns through clear, empathetic communication; Prepared and maintained accurate call transcripts and documentation using Microsoft Word and Excel to ensure clarity and compliance; Compiled and organized service documentation with Excel reports and Word summaries to support quality assurance and team reference.

Customer Service Representative at Gerber Life

June 30, 2023 - June 30, 2023

Oversaw a high volume of inbound calls related to life insurance policies, providing knowledgeable assistance and support; Processed post-payment actions accurately, ensuring payments were recorded and policies updated in a timely manner; Prepared and maintained transcripts and policy documentation using Microsoft Word for clarity and compliance; Organized data and generated reports in Microsoft Excel to track policies, payments, and customer interactions efficiently.

Cashier/Customer Service at Speedway

October 31, 2022 - October 31, 2022

Managed cashier operations, processing high-volume transactions accurately and enhancing customer satisfaction through efficient and friendly service; Prepared food items and maintained clean, organized service areas in compliance with safety and hygiene standards; Boosted sales by engaging customers, recommending products, and supporting promotions in combination with excellent product knowledge; Trained new team members on service procedures, POS systems, and best practices —reducing error rates and elevating overall performance.

Sales Associate at DSW - Designer Shoe Warehouse

January 31, 2022 - January 31, 2022

Welcomed customers on the sales floor with a friendly, professional demeanor; Served as a sales floor associate providing customer service, answering inquiries, and building rapport to enhance satisfaction; Processed cashier transactions accurately while maintaining an organized and efficient checkout environment; Managed inventory and stocked merchandise to ensure product availability and optimize floor presentation.

Pharmacy Technician at Hikma Pharmaceuticals

June 30, 2021 - June 30, 2021

Processed medications, adhered to safety and quality standards; Operated packaging machinery to efficiently package medications, ensuring regulatory compliance; Loaded shipments onto forklifts and coordinated with logistics to meet delivery schedules; Maintained equipment and adhered to safety protocols.

Call Center Representative at Teleperformance

April 30, 2021 - April 30, 2021

Managed high-volume inbound and outbound calls, delivering timely and accurate information to customers and ensuring satisfaction; Utilized Microsoft Teams for seamless communication with team members and supervisors, enhancing collaboration and response times; Documented customer interactions and post-payment details using Microsoft Word and Excel, maintaining organized and accurate records; Monitored calls for quality assurance purposes, providing feedback and coaching to team members to improve performance.

Team Member/Cashier at Wendy's

May 31, 2020 - May 31, 2020

Provided exceptional customer service by addressing inquiries, assisting with product selections, and ensuring a positive shopping experience; Operated the cash register efficiently, processing transactions accurately and handling cash and credit payments; Prepared food items in accordance with safety and quality standards, maintaining a clean and organized food prep area; Trained in new hires on company policies, customer service protocols, and operational procedures to ensure smooth onboarding.