Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

I'm a customer service professional with over 3 years of experience delivering exceptional client support in fast-paced international environments. I excel at building trust, resolving complex inquiries, and maintaining 95%+ customer satisfaction. I'm motivated by helping customers succeed and by opportunities to upsell and deepen relationships. I'm seeking a dynamic role in customer service or account management where I can leverage my communication, problem-solving, and process-improvement skills to drive loyalty and revenue growth.…I'm a customer service professional with over 3 years of experience delivering exceptional client support in fast-paced international environments. I excel at building trust, resolving complex inquiries, and maintaining 95%+ customer satisfaction. I'm motivated by helping customers succeed and by opportunities to upsell and deepen relationships. I'm seeking a dynamic role in customer service or account management where I can leverage my communication, problem-solving, and process-improvement skills to drive loyalty and revenue growth.

Tanaka Manyimbiri

Game Tester, Copywriter, Content Creator, +2





I'm a customer service professional with over 3 years of experience delivering exceptional client support in fast-paced international environments. I excel at building trust, resolving complex inquiries, and maintaining 95%+ customer satisfaction. I'm motivated by helping customers succeed and by opportunities to upsell and deepen relationships. I'm seeking a dynamic role in customer service or account management where I can leverage my communication, problem-solving, and process-improvement skills to drive loyalty and revenue growth.…I'm a customer service professional with over 3 years of experience delivering exceptional client support in fast-paced international environments. I excel at building trust, resolving complex inquiries, and maintaining 95%+ customer satisfaction. I'm motivated by helping customers succeed and by opportunities to upsell and deepen relationships. I'm seeking a dynamic role in customer service or account management where I can leverage my communication, problem-solving, and process-improvement skills to drive loyalty and revenue growth.

Available to hire

I’m a customer service professional with over 3 years of experience delivering exceptional client support in fast-paced international environments. I excel at building trust, resolving complex inquiries, and maintaining 95%+ customer satisfaction.

I’m motivated by helping customers succeed and by opportunities to upsell and deepen relationships. I’m seeking a dynamic role in customer service or account management where I can leverage my communication, problem-solving, and process-improvement skills to drive loyalty and revenue growth.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Game Tester at Lionbridge Games

June 1, 2025 - June 1, 2025

Conducted detailed quality testing to ensure functionality, user satisfaction, and compliance with product standards. Collaborated cross-functionally to deliver actionable feedback that improved gameplay experience and usability.

Customer Service Specialist at Concentrix CVG International (Telefónica Germany – O2)

February 1, 2024 - February 1, 2024

Managed high-volume customer interactions while maintaining satisfaction scores above 95%. Resolved billing and technical issues to ensure seamless account management and client retention. Supported product and service upselling initiatives, contributing to increased customer lifetime value. Served as liaison between customers and internal departments to improve service delivery and streamline communication. Recognized for strong teamwork, empathy, and solution-oriented approach.

Customer Service Specialist at Foundever

February 1, 2024 - October 28, 2025

Acted as the primary point of contact for customer accounts across phone, chat, and email, delivering timely, high-quality support. Built trust and rapport by resolving inquiries efficiently, consistently meeting and exceeding SLA targets. Identified upselling and cross-selling opportunities to enhance customer satisfaction and drive revenue growth. Maintained accurate documentation and follow-up in CRM systems. Recognized by supervisors for precision, professionalism, and proactive problem-solving.