Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

I'm Omolara Yusuf, a Customer Support & CRM Specialist with 3+ years of experience driving customer satisfaction, retention, and loyalty across retail, nonprofit, and service industries. I consistently resolve 90%+ of customer issues, onboard 300+ clients, and design loyalty programs that boosted repeat business by 15%. I excel at leveraging CRM tools (Salesforce, HubSpot), managing escalations, and delivering cross-cultural, tailored support. I enjoy turning customer insights into stronger onboarding experiences and long-term relationships.…I'm Omolara Yusuf, a Customer Support & CRM Specialist with 3+ years of experience driving customer satisfaction, retention, and loyalty across retail, nonprofit, and service industries. I consistently resolve 90%+ of customer issues, onboard 300+ clients, and design loyalty programs that boosted repeat business by 15%. I excel at leveraging CRM tools (Salesforce, HubSpot), managing escalations, and delivering cross-cultural, tailored support. I enjoy turning customer insights into stronger onboarding experiences and long-term relationships.

Omolara Yusuf

Content Creator, Copywriter, Brand Designer, +2





I'm Omolara Yusuf, a Customer Support & CRM Specialist with 3+ years of experience driving customer satisfaction, retention, and loyalty across retail, nonprofit, and service industries. I consistently resolve 90%+ of customer issues, onboard 300+ clients, and design loyalty programs that boosted repeat business by 15%. I excel at leveraging CRM tools (Salesforce, HubSpot), managing escalations, and delivering cross-cultural, tailored support. I enjoy turning customer insights into stronger onboarding experiences and long-term relationships.…I'm Omolara Yusuf, a Customer Support & CRM Specialist with 3+ years of experience driving customer satisfaction, retention, and loyalty across retail, nonprofit, and service industries. I consistently resolve 90%+ of customer issues, onboard 300+ clients, and design loyalty programs that boosted repeat business by 15%. I excel at leveraging CRM tools (Salesforce, HubSpot), managing escalations, and delivering cross-cultural, tailored support. I enjoy turning customer insights into stronger onboarding experiences and long-term relationships.

Available to hire

I’m Omolara Yusuf, a Customer Support & CRM Specialist with 3+ years of experience driving customer satisfaction, retention, and loyalty across retail, nonprofit, and service industries. I consistently resolve 90%+ of customer issues, onboard 300+ clients, and design loyalty programs that boosted repeat business by 15%.

I excel at leveraging CRM tools (Salesforce, HubSpot), managing escalations, and delivering cross-cultural, tailored support. I enjoy turning customer insights into stronger onboarding experiences and long-term relationships.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Communications & Engagement Lead at Yattiyr Initiative Scholarship Program

August 1, 2024 - October 28, 2025

Led training on storytelling and reporting, improving team productivity by 35%. Streamlined applicant engagement for 250+ candidates, identifying top 2% for scholarships. Strengthened stakeholder communication, improving satisfaction by 20%. Coordinated candidate responses and scheduling through email and call follow-ups.

Customer Support Specialist (CRM) at Muyiwa Areo Ministry International (MAMI)

January 1, 2024 - October 28, 2025

Composed and distributed weekly customer updates, reducing response turnaround time by 50%. Onboarded 300+ new members within six months, boosting retention by 70%. Optimized scheduling processes, cutting booking errors by 60%. Delivered tailored support and information to first-time customers, enhancing satisfaction.

Customer Relations Officer at Domino's Supermarket

September 1, 2023 - September 1, 2023

Achieved a 95% issue resolution rate, handling complex customer complaints with empathy. Increased sales by 20% through personalized customer service and relationship-building. Designed and launched a loyalty program that boosted repeat purchases by 15%. Consistently maintained customer satisfaction levels above 90%.