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Hi, I’m Chidinma Gladys Ifekwuna, a client-focused banking professional with over 12 years of experience in banking, financial services, and relationship management. I excel at delivering tailored financial solutions, resolving complex queries, and building strong, long-lasting client relationships through proactive service and empathy. With a solid background in financial reporting, regulatory compliance, and stakeholder engagement, I am pursuing a Masters by Research in Leadership and Strategy to further sharpen my leadership capabilities. I am also expanding my experience in education as a Learning Support Assistant while continuing to deliver high-quality client service.…Hi, I’m Chidinma Gladys Ifekwuna, a client-focused banking professional with over 12 years of experience in banking, financial services, and relationship management. I excel at delivering tailored financial solutions, resolving complex queries, and building strong, long-lasting client relationships through proactive service and empathy. With a solid background in financial reporting, regulatory compliance, and stakeholder engagement, I am pursuing a Masters by Research in Leadership and Strategy to further sharpen my leadership capabilities. I am also expanding my experience in education as a Learning Support Assistant while continuing to deliver high-quality client service.

Chidinma Gladys Ifekwuna

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Hi, I’m Chidinma Gladys Ifekwuna, a client-focused banking professional with over 12 years of experience in banking, financial services, and relationship management. I excel at delivering tailored financial solutions, resolving complex queries, and building strong, long-lasting client relationships through proactive service and empathy. With a solid background in financial reporting, regulatory compliance, and stakeholder engagement, I am pursuing a Masters by Research in Leadership and Strategy to further sharpen my leadership capabilities. I am also expanding my experience in education as a Learning Support Assistant while continuing to deliver high-quality client service.…Hi, I’m Chidinma Gladys Ifekwuna, a client-focused banking professional with over 12 years of experience in banking, financial services, and relationship management. I excel at delivering tailored financial solutions, resolving complex queries, and building strong, long-lasting client relationships through proactive service and empathy. With a solid background in financial reporting, regulatory compliance, and stakeholder engagement, I am pursuing a Masters by Research in Leadership and Strategy to further sharpen my leadership capabilities. I am also expanding my experience in education as a Learning Support Assistant while continuing to deliver high-quality client service.

Available to hire

Hi, I’m Chidinma Gladys Ifekwuna, a client-focused banking professional with over 12 years of experience in banking, financial services, and relationship management. I excel at delivering tailored financial solutions, resolving complex queries, and building strong, long-lasting client relationships through proactive service and empathy.

With a solid background in financial reporting, regulatory compliance, and stakeholder engagement, I am pursuing a Masters by Research in Leadership and Strategy to further sharpen my leadership capabilities. I am also expanding my experience in education as a Learning Support Assistant while continuing to deliver high-quality client service.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Work Experience

Finance & Business Development Officer at Sterling Bank Ltd – Retail/Consumer Banking

July 1, 2024 - July 1, 2024

Provided client-focused financial services, resolving queries and delivering tailored banking solutions. Processed and monitored transactions, ensuring accuracy and compliance with policies. Strengthened customer relationships through personalised engagement and proactive service. Prepared performance reports for senior management, supporting customer retention strategies.

Profit Centre Manager / Relationship Manager at United Bank for Africa Plc

July 1, 2023 - July 1, 2023

Managed a large client portfolio, ensuring exceptional service delivery and satisfaction. Oversaw day-to-day client operations including account management, transactions, and issue resolution. Identified cross-selling opportunities, growing branch revenue and expanding client services. Ensured compliance with banking regulations, policies, and internal audit standards. Trained and mentored staff on best practices in customer engagement and service quality.

Learning Support Assistant at TeacherActive, UK

January 1, 2025 - October 28, 2025

Enhanced transferable skills in communication, empathy, and teamwork, ensuring a supportive environment for learners.