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I am a dedicated customer care professional with 15+ years of experience supporting international clients and partners through efficient order management and proactive issue resolution. I am known for delivering excellent customer experiences, building strong relationships, and driving process improvements that boost service quality and efficiency. I excel at collaborating across departments to resolve issues quickly, adapt to changing environments, and stay highly organized while balancing multiple priorities. My approach combines attention to detail with a friendly, service-oriented mindset to support successful business outcomes.…I am a dedicated customer care professional with 15+ years of experience supporting international clients and partners through efficient order management and proactive issue resolution. I am known for delivering excellent customer experiences, building strong relationships, and driving process improvements that boost service quality and efficiency. I excel at collaborating across departments to resolve issues quickly, adapt to changing environments, and stay highly organized while balancing multiple priorities. My approach combines attention to detail with a friendly, service-oriented mindset to support successful business outcomes.

Dóra Lőrinci

Writer, Content Creator, Content Designer, +2

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I am a dedicated customer care professional with 15+ years of experience supporting international clients and partners through efficient order management and proactive issue resolution. I am known for delivering excellent customer experiences, building strong relationships, and driving process improvements that boost service quality and efficiency. I excel at collaborating across departments to resolve issues quickly, adapt to changing environments, and stay highly organized while balancing multiple priorities. My approach combines attention to detail with a friendly, service-oriented mindset to support successful business outcomes.…I am a dedicated customer care professional with 15+ years of experience supporting international clients and partners through efficient order management and proactive issue resolution. I am known for delivering excellent customer experiences, building strong relationships, and driving process improvements that boost service quality and efficiency. I excel at collaborating across departments to resolve issues quickly, adapt to changing environments, and stay highly organized while balancing multiple priorities. My approach combines attention to detail with a friendly, service-oriented mindset to support successful business outcomes.

Available to hire

I am a dedicated customer care professional with 15+ years of experience supporting international clients and partners through efficient order management and proactive issue resolution. I am known for delivering excellent customer experiences, building strong relationships, and driving process improvements that boost service quality and efficiency.

I excel at collaborating across departments to resolve issues quickly, adapt to changing environments, and stay highly organized while balancing multiple priorities. My approach combines attention to detail with a friendly, service-oriented mindset to support successful business outcomes.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Language

Hungarian

Fluent

English

Fluent

German

Advanced

Work Experience

Senior Order Fulfillment & Licensing Specialist at Tungsten Automation Schweiz AG

January 1, 2025 - January 1, 2025

Led order processing for EMEA/APAC; mentored new hires; ensured cross-departmental coordination for smooth licensing and billing workflows; maintained high customer satisfaction.

Order Fulfillment & Licensing Specialist at Tungsten Automation Schweiz AG

May 1, 2023 - May 1, 2023

Efficiently managed software order processing for EMEA and APAC regions; main point of contact for customer/partner inquiries; resolved issues including order discrepancies and license activation problems; collaborated with Sales Support, AR, and Licensing teams.

Career Break

August 1, 2019 - August 1, 2019

Paused professional work to pursue personal priorities.

Configuration and Data Management Specialist at Nuance Communications Inc

June 1, 2015 - June 1, 2015

Managed global creation and maintenance of part numbers and Bills of Materials (BOM) in Oracle and related enterprise systems.

Career Break

October 1, 2012 - October 1, 2012

Professional break for personal and family commitments.

Order to Cash Manufacturing Specialist at Innofluid Kft

November 1, 2011 - November 1, 2011

Executed and supported manufacturing and order-to-cash processes, aligned production with sales demand, and maintained accurate BOM/part number records.

Fulfillment Specialist at Innofluid Kft

April 1, 2009 - April 1, 2009

Managed daily order fulfillment, inventory coordination, and cross-functional collaboration with engineering, QA, and sales to ensure timely product availability and accurate kit/packaging setup.

Executive Assistant at Innofluid Kft

October 1, 2006 - October 1, 2006

Coordinated complex schedules and travel arrangements; supported managerial operations and communications; contributed to cross-functional administrative processes.