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Hi, I’m Karen Nyasha Bidi. I’m a results-oriented support professional based in Lublin, Poland who loves helping people and solving problems through clear communication, data-driven decision making, and cross-functional collaboration. I thrive in dynamic environments and bring an energetic, analytical, problem-solving, and positive approach to customer care. I have experience onboarding new clients, handling high-volume calls, and coordinating with compliance, sales, and operations teams to resolve issues quickly and improve processes and the customer experience.…Hi, I’m Karen Nyasha Bidi. I’m a results-oriented support professional based in Lublin, Poland who loves helping people and solving problems through clear communication, data-driven decision making, and cross-functional collaboration. I thrive in dynamic environments and bring an energetic, analytical, problem-solving, and positive approach to customer care. I have experience onboarding new clients, handling high-volume calls, and coordinating with compliance, sales, and operations teams to resolve issues quickly and improve processes and the customer experience.

Karen Nyasha Bidi

Data Analyst, Copywriter, Content Creator, +2

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Hi, I’m Karen Nyasha Bidi. I’m a results-oriented support professional based in Lublin, Poland who loves helping people and solving problems through clear communication, data-driven decision making, and cross-functional collaboration. I thrive in dynamic environments and bring an energetic, analytical, problem-solving, and positive approach to customer care. I have experience onboarding new clients, handling high-volume calls, and coordinating with compliance, sales, and operations teams to resolve issues quickly and improve processes and the customer experience.…Hi, I’m Karen Nyasha Bidi. I’m a results-oriented support professional based in Lublin, Poland who loves helping people and solving problems through clear communication, data-driven decision making, and cross-functional collaboration. I thrive in dynamic environments and bring an energetic, analytical, problem-solving, and positive approach to customer care. I have experience onboarding new clients, handling high-volume calls, and coordinating with compliance, sales, and operations teams to resolve issues quickly and improve processes and the customer experience.

Available to hire

Hi, I’m Karen Nyasha Bidi. I’m a results-oriented support professional based in Lublin, Poland who loves helping people and solving problems through clear communication, data-driven decision making, and cross-functional collaboration. I thrive in dynamic environments and bring an energetic, analytical, problem-solving, and positive approach to customer care.

I have experience onboarding new clients, handling high-volume calls, and coordinating with compliance, sales, and operations teams to resolve issues quickly and improve processes and the customer experience.

Skills

Experience Level

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Work Experience

Onboarding Specialist at Eco Cash

June 1, 2022 - October 28, 2025

Managed the onboarding process for new clients, conducted KYC verifications and compliance checks, collected and validated required documents, educated clients on policies and tools, and collaborated with internal teams to resolve issues and escalations quickly.

Customer Service Representative at Axendi

January 1, 2022 - October 28, 2025

Handled high-volume inbound and outbound calls, delivered professional assistance to customers, provided product and service information including booking status and details, and documented customer interactions to maintain up-to-date records and support data-driven decisions.

Physiotherapy Assistant at St Giles Medical Rehabilitation Centre

April 1, 2020 - April 1, 2020

Encouraged and motivated patients through therapy programs, provided clear instructions on exercise techniques to ensure safety and effectiveness, offered emotional support to patients adjusting to injury or illness, educated patients and families on home exercise routines, mobility exercises, and rehabilitation routines; monitored patient progress.