Available to hire
Hi, I’m Elizabeth Osztoics, a logistics and production professional with over 15 years of international freight forwarding and supply chain experience. I’ve led on-site and remote teams, driven process improvements, and delivered reliable logistics solutions across complex networks.
I’m naturally curious and adaptable, with a hands-on mindset focused on delivering results. I communicate effectively in Spanish and English, value collaborative leadership, and stay motivated to continually optimise operations and customer success.
Experience Level
Language
Spanish; Castilian
Fluent
English
Fluent
Portuguese
Advanced
Work Experience
Customer Service Head at DHL Global Forwarding
December 31, 2015 - December 31, 2015Revised customer service processes and teams structure. Streamlined and standardized the use of SOPs to ensure full compliance and consistency. Ensured a smooth transition for the incoming manager.
Customer Service Team Lead at DHL Global Forwarding
September 30, 2010 - September 30, 2010Led customer service teams in Argentina, coordinating on-site and remote operations and managing key customer relationships.
Customer Service Department Lead at DHL Global Forwarding
December 31, 2007 - December 31, 2007Head of the Customer Service Department, overseeing accounts and shipments for air and ocean imports/exports.
Business Process Management Head at DHL Global Forwarding
July 1, 2015 - July 1, 2015Coordinated SAP rollouts, led local implementations and trainings. Acted as liaison between country departments and global transformation teams.
Business Migration & Change Lead at DHL Global Forwarding
January 31, 2015 - January 31, 2015Supervised air and ocean operational outputs and KPIs for ocean exports and air & ocean imports. Led continuous improvement initiatives in coordination with cross-functional teams.
Operations Lead at DHL Global Forwarding
December 31, 2013 - December 31, 2013Managed 3PL performance and escalation processes for a global leader in the consumer goods industry. Oversaw operational compliance across cross-border logistic flows.
Key Account Manager for Argentina & Brazil at DHL Global Forwarding
November 30, 2011 - November 30, 2011Key account management for Argentina and Brazil; maintained client relationships and supported revenue growth.
Customer Service Representative at DHL Global Forwarding
January 1, 2025 - January 1, 2025Managed orders processing and warehouse coordination via ERP; responsible for billing and collection processes.
Customer Service Head at DHL Argentina
December 31, 2015 - December 31, 2015Led country performance strategy, aligning logistics KPIs with regional and global goals; oversaw process optimization, customer implementation and internal training.
Head of Business Process Management at DHL Argentina
July 31, 2015 - July 31, 2015Coordinated SAP rollouts, led local implementations and trainings; acted as liaison between country departments and global transformation teams.
Business Migration & Change Lead at DHL Argentina
January 31, 2015 - January 31, 2015Supervised air and ocean outputs and KPIs for ocean exports and air & ocean imports; led continuous improvements initiatives in coordination with cross-functional teams.
Lab Operations Lead at DHL Argentina
December 31, 2013 - December 31, 2013Managed 3 PL performance and escalation processes for global leader in the consumer goods industry; oversaw operational compliance across cross-border logistics flows.
Key Accounts Manager for Argentina & Brazil at DHL Argentina
November 30, 2011 - November 30, 2011Led key accounts across Argentina & Brazil; managed strategic relationships and regional KPIs.
Customer Service Team Lead at DHL Argentina
September 1, 2010 - September 1, 2010Led the customer service team; ensured service levels and efficient order processing for air and ocean imports.
Customer Service at DHL Argentina
May 31, 2007 - May 31, 2007Customer service for air and ocean imports and shipments; supported end-to-end order processing.
Education
Ontological Coaching Certification at University College of Dublin
January 1, 2015 - October 28, 2025Bachelor's Degree in Foreign Trade at Universidad de Ciencias Empresariales y Sociales
January 1, 2005 - October 28, 2025Bachelor's Degree in Foreign Trade at University College Dublin
January 11, 2030 - January 1, 2005Qualifications
MBS in Supply Chain Management
January 1, 2008 - October 28, 2025Ontological Coaching Certification
January 1, 2015 - October 28, 2025Bachelor's Degree in Foreign Trade
January 1, 2005 - October 28, 2025MBA in Supply Chain Management
January 1, 2008 - October 28, 2025Ontological Coaching Certification
January 11, 2030 - October 28, 2025MBA in Supply Chain Management
January 1, 2008 - October 28, 2025Industry Experience
Transportation & Logistics, Energy & Utilities, Professional Services, Manufacturing, Media & Entertainment
Experience Level
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