Hi, I’m Mahmoud Shaker. I am a customer-focused professional with over 10 years of experience spanning hospitality, sales, and technical support. I excel at clear communication, problem solving, and software testing, and I strive to deliver reliable service that enhances customer satisfaction in fast-paced environments. I’m seeking remote opportunities such as a Remote Customer Support Specialist or Customer Success Manager, where I can contribute to customer satisfaction and retention while collaborating with cross-functional teams. I bring cross-cultural experience, a hands-on approach to troubleshooting, and a passion for turning feedback into actionable product improvements.

Mahmoud Shaker

Hi, I’m Mahmoud Shaker. I am a customer-focused professional with over 10 years of experience spanning hospitality, sales, and technical support. I excel at clear communication, problem solving, and software testing, and I strive to deliver reliable service that enhances customer satisfaction in fast-paced environments. I’m seeking remote opportunities such as a Remote Customer Support Specialist or Customer Success Manager, where I can contribute to customer satisfaction and retention while collaborating with cross-functional teams. I bring cross-cultural experience, a hands-on approach to troubleshooting, and a passion for turning feedback into actionable product improvements.

Available to hire

Hi, I’m Mahmoud Shaker. I am a customer-focused professional with over 10 years of experience spanning hospitality, sales, and technical support. I excel at clear communication, problem solving, and software testing, and I strive to deliver reliable service that enhances customer satisfaction in fast-paced environments.

I’m seeking remote opportunities such as a Remote Customer Support Specialist or Customer Success Manager, where I can contribute to customer satisfaction and retention while collaborating with cross-functional teams. I bring cross-cultural experience, a hands-on approach to troubleshooting, and a passion for turning feedback into actionable product improvements.

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Experience Level

Expert
Expert
Expert
Intermediate
Intermediate

Language

Arabic
Fluent
English
Advanced
German
Beginner

Work Experience

Customer Support Agent at Blue for Information Technology – Blue.Me
August 1, 2025 - August 1, 2025
Provided 1st level support in English and Arabic for web, app, and API integration inquiries. Documented and escalated support cases ensuring timely resolutions. Performed software testing including test case writing, bug reporting, and usability testing. Utilized tools such as HubSpot, Jira, Trello, Zendesk, Confluence, and SAP. Maintained high service quality and response efficiency in remote work settings.
Cabin Crew (Business/First Class / Cabin Supervisor) at Emirates Airline
August 1, 2024 - August 1, 2024
Delivered premium customer service to international passengers on long-haul flights. Ensured safety and comfort under high-pressure environments. Handled VIP and high-profile guests with discretion and professionalism. Supported and trained junior colleagues, ensuring smooth cabin operations.
Sales Executive at Ezz-Elarab Automotive Group
February 1, 2012 - February 1, 2012
Consulted clients and matched products to their needs. Developed long-term customer relationships through excellent service.
Customer Service Representative at Etisalat
April 1, 2010 - April 1, 2010
Assisted clients in a fast-paced call center. Provided technical and service support focused on efficiency and satisfaction.

Education

Bachelor in Commerce & Accounting at Ain Shams University, Cairo
January 11, 2030 - October 28, 2025
ISTQB Certified Software Testing at ISTQB
January 11, 2030 - October 28, 2025
AIM Tech – Software Testing (Postman, Jira, Trello, API, Basic Java) at AIM Tech
January 11, 2030 - October 28, 2025

Qualifications

ISTQB Certified Software Testing
January 11, 2030 - October 28, 2025
AIM Tech – Software Testing (Postman, Jira, Trello, API, Basic Java)
January 11, 2030 - October 28, 2025

Industry Experience

Travel & Hospitality, Software & Internet, Telecommunications, Transportation & Logistics, Professional Services

Experience Level

Expert
Expert
Expert
Intermediate
Intermediate

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