Available to hire
Hi, I’m Mirana Rasanja from Antananarivo, Madagascar. A customer service professional with 1.5 years of experience delivering fast, empathetic support and smooth onboarding. I’m also an online English tutor, teaching 15+ students weekly through personalized, engaging lessons.
Language
English
Fluent
French
Advanced
Spanish; Castilian
Beginner
Work Experience
Online English Tutor at Self-employed
December 31, 2021 - December 31, 2021Taught English to 15+ students weekly via WhatsApp, adapting personalized lessons to individual needs for optimal engagement. Focused on Life Skills, English, Algebra, and Personal Finance; developed speaking, listening, and writing skills through interactive exercises; improved engagement by approximately 30%.
Online English Tutor at Self-employed
December 31, 2024 - December 31, 2024Continued remote English tutoring for 15+ students weekly; focused on Life Skills, English, Algebra, and Personal Finance; used interactive exercises to boost speaking, listening, and writing; strengthened remote communication and problem-solving in a flexible digital setting.
Customer Service Agent at Airline (Passenger Services)
December 31, 2019 - December 31, 2019Handled 50+ inbound and outbound calls and emails daily from passengers regarding delayed or missing baggage; provided timely status updates and clear reassurance; coordinated with internal teams to track and resolve issues swiftly; achieved 90% first-contact resolution and minimized escalations.
Education
Qualifications
English for Media Literacy (MOOC)
January 1, 2021 - October 28, 2025Certificate of Journalism (MOOC)
January 1, 2021 - October 28, 2025English Connect Certificate (LDS Church)
January 1, 2019 - October 28, 2025Pathway Connect Certificate (BYU Idaho, USA)
January 1, 2019 - October 28, 2025Industry Experience
Education, Professional Services, Media & Entertainment
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