I am a multilingual, results-driven professional with a strong track record in customer interaction, quality assurance, and risk management across tech and humanitarian sectors. Fluent in Danish and English, I’ve supported Nordic markets at TikTok and Google (via Accenture), helping ensure compliance, elevate content standards, and foster high customer satisfaction. My experience spans consultancy and leadership in humanitarian contexts, along with hands-on running an online thrift brand that sharpened my performance marketing and customer acquisition skills. I bring a consultative approach, data-driven insights, and a passion for digital innovation. I thrive in fast-changing environments, take initiative, manage time efficiently, and quickly adapt to new challenges. I’m now seeking a dynamic role where I can combine analytical thinking, digital expertise, and Nordic cultural fluency to help clients unlock growth through impactful advertising and brand strategy.…

Georgina Mwachiru

I am a multilingual, results-driven professional with a strong track record in customer interaction, quality assurance, and risk management across tech and humanitarian sectors. Fluent in Danish and English, I’ve supported Nordic markets at TikTok and Google (via Accenture), helping ensure compliance, elevate content standards, and foster high customer satisfaction. My experience spans consultancy and leadership in humanitarian contexts, along with hands-on running an online thrift brand that sharpened my performance marketing and customer acquisition skills. I bring a consultative approach, data-driven insights, and a passion for digital innovation. I thrive in fast-changing environments, take initiative, manage time efficiently, and quickly adapt to new challenges. I’m now seeking a dynamic role where I can combine analytical thinking, digital expertise, and Nordic cultural fluency to help clients unlock growth through impactful advertising and brand strategy.…

Available to hire

I am a multilingual, results-driven professional with a strong track record in customer interaction, quality assurance, and risk management across tech and humanitarian sectors. Fluent in Danish and English, I’ve supported Nordic markets at TikTok and Google (via Accenture), helping ensure compliance, elevate content standards, and foster high customer satisfaction. My experience spans consultancy and leadership in humanitarian contexts, along with hands-on running an online thrift brand that sharpened my performance marketing and customer acquisition skills.

I bring a consultative approach, data-driven insights, and a passion for digital innovation. I thrive in fast-changing environments, take initiative, manage time efficiently, and quickly adapt to new challenges. I’m now seeking a dynamic role where I can combine analytical thinking, digital expertise, and Nordic cultural fluency to help clients unlock growth through impactful advertising and brand strategy.

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Language

English
Fluent
Danish
Fluent
Swahili
Advanced
Norwegian
Intermediate

Work Experience

Nordics QA – Global Business Solutions – Integrity at TikTok
September 1, 2024 - September 1, 2024
Audited vendor quality assurance results across the Nordics market, ensuring policy compliance and enhancing monetization integrity. Conducted trend analysis and root cause investigations, delivering data-driven insights to improve team efficiency and client outcomes. Collaborated with cross-functional departments to maintain high quality standards and contributed to refining inspection frameworks. Trained new team members and supported operational consistency across multiple platforms.
Nordics QA at TikTok, Dublin, Ireland
September 1, 2024 - September 1, 2024
Audited vendor quality assurance results across the Nordics market, ensuring policy compliance and enhancing monetization integrity. Conducted trend analysis and root cause investigations, delivering data-driven insights to improve team efficiency and client outcomes. Collaborated with cross-functional teams to maintain high quality standards and contributed to refining inspection frameworks. Trained new team members and supported operational consistency across multiple platforms.
Consulting Content Analyst – Trust & Safety (Google Project) at Accenture
July 1, 2022 - July 1, 2022
Reviewed user-generated content and escalated policy violations to appropriate teams. Conducted content classification and safety investigations to support platform integrity. Monitored abusive trends, reported safety escalations, and proposed improvements in policy enforcement.
Senior Consultant at PamojaKenya Association
July 1, 2022 - July 1, 2022
Advised migrants and diaspora communities on integration, social services, and family-related challenges. Led conflict mediation, dispute resolution, and crisis intervention initiatives.
Consulting Content Analyst – Trust & Safety (Google Project) at Accenture, Dublin, Ireland
July 1, 2022 - July 1, 2022
Reviewed user-generated content and escalated policy violations to appropriate teams. Conducted content classification and safety investigations to support platform integrity. Monitored abusive trends, reported safety escalations, and proposed improvements in policy enforcement.
Project Manager & Event Coordinator at Celebrate Africa Project
August 1, 2021 - August 1, 2021
Managed large-scale cultural and advocacy events, coordinating vendors, logistics, and finances. Led diverse teams and negotiated with public and private stakeholders.
Co-Founder & CEO at Empowering African Women in Diaspora (EAWID)
August 1, 2021 - August 1, 2021
Founded and managed a nonprofit dedicated to supporting African women in the diaspora facing challenges such as domestic violence and trafficking. Delivered mentoring, psychosocial support, and policy advocacy.
Travel & Customer Operations – Various Roles at Various (Copenhagen, Denmark)
December 31, 2019 - December 31, 2019
Welcomed and assisted international cruise and airline passengers, ensuring smooth check-in, boarding and document compliance processes at ports and airports. Reviewed guest travel documentation to meet international travel and immigration requirements; handled sensitive data with discretion and accuracy. Provided tailored travel advice, booked itineraries, arranged transport and accommodation, and supported customers with visa/passport guidelines. Delivered outstanding customer service in high-pressure environments while supporting seamless passenger flow and managing large groups.
Consultant at Memox Denmark
December 1, 2019 - December 1, 2019
Provided integration support for refugees and migrants including school placement, child advocacy, and family counseling; delivered practical and pedagogical assistance to families in crisis.
Travel & Customer Operations – Various Roles at SMS International / Unitours / Menzies Aviation (Travel & Hospitality)
January 1, 2019 - January 1, 2019
Welcomed and assisted international cruise and airline passengers, ensuring smooth check-in, boarding, and document compliance processes. Reviewed travel documentation, handled sensitive data with discretion, provided tailored travel advice, booked itineraries, and supported customers with visa/passport guidelines. Delivered outstanding customer service in high-pressure environments while coordinating large groups. Worked with multicultural clients and various CRM/digital tools to manage travel information.
Remote Founder & Digital Brand Strategist at Empress la Crème / Afromavazi / Self-Run Brand
January 1, 2016 - October 28, 2025
Launched a successful online thrift boutique across platforms such as Vinted, TikTok, Facebook, Pinterest and Instagram. Built a community from scratch and used data-driven product positioning and organic engagement to scale customer acquisition. Negotiated collaborations, managed inventory flows, and optimized content to drive conversions.
Founder & Digital Brand Strategist at Empress la Crème / Afromavazi / Self-Run Brand
January 1, 2016 - October 28, 2025
Founded and grew an online thrift brand across TikTok, Vinted, Facebook, Pinterest and Instagram. Built a community from scratch using data-driven product positioning and organic engagement to drive customer acquisition, negotiated collaborations, managed inventory, and optimized content to drive conversions.

Education

Master of Arts at University of Copenhagen
January 1, 2018 - January 1, 2020
BA, International Intercultural Global Social Adviser at Metropolitan University College
January 1, 2015 - January 1, 2018
Associate Degree, IT & Multimedia Design at Business Academy Copenhagen North
January 1, 2005 - January 1, 2007
Associate Degree, Sociology & Psychology at CVU FYN, Odense
January 1, 2002 - January 1, 2003
Bachelor of Arts, Fashion & Textiles at Hellerup Textile Seminarium
January 1, 1995 - January 1, 1999
Associate Degree, Fashion Design at Woodgrove Fashion College
January 1, 1992 - January 1, 1993
Master of Arts, African Studies at University of Copenhagen
January 1, 2018 - January 1, 2020
BA, International Intercultural Global Social Adviser at Metropolitan University College
January 1, 2015 - January 1, 2018
Associate Degree, Office Administration, Sales & Business Ethics at Niels Brock
January 1, 2009 - January 1, 2010
Associate Degree, IT & Multimedia Design at Business Academy Copenhagen North
January 1, 2005 - January 1, 2007
Associate Degree, Sociology & Psychology at CVU FYN, Odense
January 1, 2002 - January 1, 2003
Bachelor of Arts, Fashion & Textiles at Hellerup Textile Seminarium
January 1, 1995 - January 1, 1999
Associate Degree, Fashion Design at Woodgrove Fashion College
January 1, 1992 - January 1, 1993

Qualifications

Certified Recruitment Consultant
January 11, 2030 - October 28, 2025
IBM Cybersecurity Analyst: Introduction to Cybersecurity Tools & Attacks
January 11, 2030 - October 28, 2025
Google Data Analytics: Data-Driven Decision-Making, Visualization, and Data Cleaning
January 11, 2030 - October 28, 2025
IBM Data Science: Introduction to Data Science, Operating System Security
January 11, 2030 - October 28, 2025
Humanitarian Leadership Academy: Coaching and Mentoring (MENA Context)
January 11, 2030 - October 28, 2025
Certified Recruitment Consultant
January 11, 2030 - October 28, 2025
IBM Cybersecurity Analyst: Introduction to Cybersecurity Tools & Attacks
January 11, 2030 - October 28, 2025
Google Data Analytics: Data-Driven Decision-Making, Visualization, and Data Cleaning
January 11, 2030 - October 28, 2025
IBM Data Science: Introduction to Data Science, Operating System Security
January 11, 2030 - October 28, 2025
Humanitarian Leadership Academy: Coaching and Mentoring (MENA Context)
January 11, 2030 - October 28, 2025

Industry Experience

Media & Entertainment, Software & Internet, Professional Services, Non-Profit Organization, Travel & Hospitality