I am a confident, versatile and enthusiastic customer care / cabin crew professional with multi-cultural and international experience. I am used to working in a diverse environment with people from different nationalities. Experienced in customer service and key accounts management, with the ability to adapt to changing requirements. Excellent organization skills, able to prioritize, to work independently and take responsibility. Able to multitask and complete tasks. Excellent team player skills. Customer oriented. With over 15 years of professional experience in Germany and further afield, I am now looking for a new exciting position with a forward thinking and reputable company, where I believe my excellent work ethic and ability to succeed in a fast-paced high-pressured environment will lead me to becoming a valued employee.

Jacqueline Knoche

I am a confident, versatile and enthusiastic customer care / cabin crew professional with multi-cultural and international experience. I am used to working in a diverse environment with people from different nationalities. Experienced in customer service and key accounts management, with the ability to adapt to changing requirements. Excellent organization skills, able to prioritize, to work independently and take responsibility. Able to multitask and complete tasks. Excellent team player skills. Customer oriented. With over 15 years of professional experience in Germany and further afield, I am now looking for a new exciting position with a forward thinking and reputable company, where I believe my excellent work ethic and ability to succeed in a fast-paced high-pressured environment will lead me to becoming a valued employee.

Available to hire

I am a confident, versatile and enthusiastic customer care / cabin crew professional with multi-cultural and international experience. I am used to working in a diverse environment with people from different nationalities. Experienced in customer service and key accounts management, with the ability to adapt to changing requirements. Excellent organization skills, able to prioritize, to work independently and take responsibility. Able to multitask and complete tasks. Excellent team player skills. Customer oriented.

With over 15 years of professional experience in Germany and further afield, I am now looking for a new exciting position with a forward thinking and reputable company, where I believe my excellent work ethic and ability to succeed in a fast-paced high-pressured environment will lead me to becoming a valued employee.

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Language

English
Fluent
German
Fluent
French
Advanced
Swahili
Fluent

Work Experience

Refund Supervisor / Sales Support at Global Blue
March 1, 2019 - October 28, 2025
Leads a team of five to assist customers worldwide with tax refunds; supports store managers and sales team; focuses on customer engagement and satisfaction; handles CRM processes and customer experience initiatives.
Flight Supervisor at BMI Regional
February 1, 2019 - February 1, 2019
Cross-cultural communication and safety oversight on flights; cabin presentation, catering planning, aircraft organization, inventory, safety checks, and flight documentation; first aid and dietary knowledge.
Cabin Crew at Transavia
November 1, 2017 - November 1, 2017
Ensured compliance with federal safety regulations, maintained calm and safe cabin environment, and responded to medical emergencies.
Executive Assistant Operations at Global Gsrm
March 1, 2017 - March 1, 2017
Supported CFO; managed email, calendar, travel arrangements; organized appointments and travel logistics.
Executive Assistant Office Manager at Aviation Handling Services (AHS)
April 1, 2016 - April 1, 2016
Administrative support; travel planning and travel expenses; calendar management; meetings organization.
Customer Service Agent at British Airways
November 1, 2015 - November 1, 2015
Check-in, Lost & Found, world tracer, and general customer service.
Ticketing Senior Passenger Service Agent at Havas GmbH
October 1, 2013 - October 1, 2013
Passenger check-in using Altea, Codeco, Gaetan, Galileo; Amadeus + Oscar; boarding, ticketing, revalidation and discounting; Lost & Found tracing.
Manager of the Front Office at Futurelink Llc.
January 1, 2008 - January 1, 2008
Front office management and related administrative duties in Dubai, UAE.
Check-in Agent, Customer Service at Kenya Aerotech
December 1, 2005 - December 1, 2005
Check-in and customer service for international guests; baggage handling and transfers.

Education

Certificate/Diploma as Cabin Crew and Check-In Agent at Air Travel Tours Training College
July 1, 2002 - October 28, 2025
Certificate in Windows98, MS OFFICE 2002 and Office Management at Strathmore University
January 1, 2001 - January 1, 2002
French Language Level 1 & 2 at Alliance Françoise College
January 11, 2030 - October 28, 2025
KCSE (Kenya Certificate of Secondary Education) at Matuu Memorial Girls Secondary School
January 1, 1999 - November 1, 2000
High School at Chania Girls High School
March 1, 1997 - November 1, 1998
Primary Education (KCPE) at All-Saints Cathedral Primary School
January 1, 1988 - November 1, 1996

Qualifications

MATRIX – Air France/KLM Rebooking policies, World Trace (Lost & Found) world tracer training
March 1, 2013 - October 28, 2025
Amadeus Revalidation and Reissue (VMCO/EMCO)
November 1, 2012 - October 28, 2025
Amadeus Ticket Changer / Oscar Training
July 1, 2012 - October 28, 2025
Airport security training for staff (passenger handling and passenger control)
July 1, 2012 - October 28, 2025
ATO and Amadeus Oscar Training
July 1, 2012 - October 28, 2025
Certificate/Diploma as Cabin Crew and Check-In Agent
July 1, 2002 - October 28, 2025
Certificate in Windows98, MS OFFICE 2002 and Office Management
January 1, 2001 - January 1, 2002
Alliance Françoise College French Language Level 1 & 2
January 11, 2030 - October 28, 2025
Kenya Certificate of Secondary Education (KCSE)
January 1, 1999 - November 1, 2000
KCPE Primary Education
January 1, 1988 - November 1, 1996

Industry Experience

Travel & Hospitality, Professional Services, Transportation & Logistics, Media & Entertainment, Other