Available to hire
I am a Service Delivery & Program Management professional with 5+ years’ experience driving delivery excellence, governance, and client engagement across global IT programs. I am PMP and ITIL-certified, skilled in cross-functional coordination, risk management, and continuous improvement.
Currently pursuing an MBA in Strategy at Imperial College London, I bring strong international experience and fluency in English, Romanian, Chinese, and Spanish. I have led high-stakes service restoration efforts, delivered measurable improvements in CSAT and incident reduction, and partnered with cross-region teams to drive roadmap-aligned outcomes.
Experience Level
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
Romanian, Moldavian, Moldovan
Fluent
English
Fluent
Chinese
Advanced
Spanish; Castilian
Advanced
French
Beginner
German
Beginner
Work Experience
Program Manager at Huawei Western Europe
August 1, 2022 - August 1, 2022Directed multinational EdTech programs across Western Europe; aligned to corporate strategy and drove ~46% customer base growth. Led a 10-person program team; KPI setting, monthly reviews, and coaching to land programs locally. Managed €500K+ budget and resource allocation; delivered Power BI/Excel insights for planning and execution. Oversaw vendor management & partner enablement; acted as regional escalation lead to protect retention and maintain consistent messaging to mitigate reputational risk. Ran high-profile events (e.g., UNESCO World Higher Education Conference) to elevate brand visibility. Hosted customer/partner visits to Huawei’s Global Service Centre, deepening strategic relationships. Developed external communications for key programs, briefing notes, and stakeholder updates. Advised senior leadership on reputational risks and mitigation strategies, ensuring alignment across regions.
Service Delivery Manager at Microsoft Romania
August 1, 2022 - October 28, 2025Managed end-to-end delivery of 1,000+ critical incidents annually, ensuring SLA compliance and protecting multimillion-dollar client contracts. Primary client-facing escalation lead; drove governance through status reporting, risk mitigation, and executive briefings; improved customer satisfaction by ~40%. Coordinated cross-functional teams across regions to restore services rapidly and maintain delivery excellence. Re-engineered escalation workflows and authored standardized playbooks, reducing response times and improving operational consistency. Implemented structured post-incident review framework, leveraging data insights to cut repeat crises by 30% and high-impact incidents by 50%. Partnered with account teams to identify service improvement opportunities, contributing to roadmap planning and account growth. Ensured compliance by coordinating with Legal and Policy teams. Delivered enablement sessions and mentored vendor teams. Recognition: Leadership in Diversity & Inclusion init
Marketing & Communications Lead at StartUp Grind SWU China
June 1, 2021 - June 1, 2021Spearheaded marketing strategy and event execution, growing engagement through 50+ events.
HR Systems Operations Intern at Continental Automotive Romania
November 1, 2020 - November 1, 2020Led global HR systems training and process improvements, enhancing data accuracy and operational efficiency.
University Program Manager and ISU President at Southwest University China
June 1, 2020 - June 1, 2020Partnered with the International Student Office to develop and execute partnership strategies, expanding inter-university collaboration with European institutions and strengthening academic alliances. Elected ISU Secretary (2017), Vice President (2018), and President (2019), leading initiatives that enhanced academic support and improved student engagement.
English Language Instructor at Freelance / Yujin Company China
September 1, 2019 - September 1, 2019Developed and delivered English language learning programs, boosting learner advancement and satisfaction.
Projects Coordinator at SS NGO Romania
September 1, 2017 - September 1, 2017Applied for Erasmus+ funds; managed international projects with European Commission compliance. Mentored 1,000+ youth globally, increasing program participation and strengthening community engagement. Recognition: European Commission commendations/awards for leadership in youth development projects.
Education
Master of Business Administration (MBA), Strategy at Imperial College London
January 11, 2030 - October 28, 2025Bachelor of Science (BSc), Business Administration & HRM at Southwest University, China
January 11, 2030 - October 28, 2025Qualifications
ITIL 4 Foundation
January 11, 2030 - October 28, 2025Project Management Professional – PMP
January 11, 2030 - October 28, 2025Kepner Tregoe Problem Solving & Decision Making – Practitioner
January 11, 2030 - October 28, 2025Customer Skills Certifications – Strategic Communication, Stakeholder Management, Influence & Critical Thinking
January 11, 2030 - October 28, 2025Microsoft Certifications – Cloud, M365, Dynamics 365 (ERP & CRM) & Security Fundamentals
January 11, 2030 - October 28, 2025Industry Experience
Education, Software & Internet, Non-Profit Organization, Professional Services, Government
Experience Level
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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