I am a dynamic and customer-focused professional with extensive experience in customer service, sales, and client relations. My journey has been defined by my ability to solve customer inquiries while building strong relationships, and I take pride in enhancing the customer experience. Outside of work, I am passionate about continuous learning and development. I am eager to leverage my skills to contribute effectively while remaining dedicated to fostering collaborative relationships within any team I join.

TERENCE JOAO

I am a dynamic and customer-focused professional with extensive experience in customer service, sales, and client relations. My journey has been defined by my ability to solve customer inquiries while building strong relationships, and I take pride in enhancing the customer experience. Outside of work, I am passionate about continuous learning and development. I am eager to leverage my skills to contribute effectively while remaining dedicated to fostering collaborative relationships within any team I join.

Available to hire

I am a dynamic and customer-focused professional with extensive experience in customer service, sales, and client relations. My journey has been defined by my ability to solve customer inquiries while building strong relationships, and I take pride in enhancing the customer experience.

Outside of work, I am passionate about continuous learning and development. I am eager to leverage my skills to contribute effectively while remaining dedicated to fostering collaborative relationships within any team I join.

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Skills

Experience Level

Expert

Language

English
Fluent

Work Experience

Customer Care Executive at Eclipse Talent Solutions
January 1, 2021 - October 28, 2025
Managed customer inquiries, resolved issues promptly, and ensured a high level of customer satisfaction. Played a crucial role in the client relationship management process, creating and maintaining strong relationships to drive business success.
Team Leader at Eclipse Talent Solutions
January 1, 2021 - January 1, 2021
Led a team of customer care representatives, providing guidance and support to enhance service delivery. Implemented training programs that improved team performance and customer satisfaction metrics.

Education

Bachelor's degree at GPA University
January 1, 2020 - January 1, 2024

Qualifications

Add your qualifications or awards here.

Industry Experience

Professional Services

Skills

Experience Level

Expert

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