Oliver Schlossmacher

Co-Founder at GIMMII, E-Commerce

Launched and scaled a direct-to-consumer beauty brand, overseeing end-to-end operations including product development, supply chain management, and digital storefront optimization. Managed end-to-end logistics and supply chain operations, inventory, fulfillment, and shipping strategies while leading a cross-functional team across customer service and marketing.

Senior Manager - Trust & Safety at R Vezy, Online marketplace for peer-to-peer rentals

Led Trust & Safety team of 14 staff, responsible for Insurance and Customer Operations overseeing high-risk payments, fraud investigations, and enforcement of platform policies. Implemented risk management strategies and revamped existing SOPs, reducing fraudulent activity by 50% and improving internal claims handling efficiency.

Manager - Customer Support & Resolutions at R Vezy, Ottawa, Canada

Led customer support team of 35 staff and established SOPs to handle customer complaints, insurance claims, and fraud cases across all risk levels. Managed strategic partnerships with insurers, brokers, and 3rd party services to streamline online claims and elevate customer support. Partnered with product team to design and implement UI-integrated risk management tools, improving fraud detection and reducing user exposure. Oversaw a $1M annual team operating budget, including settlement allocations to resolve high-impact customer issues and preserve brand trust.

Customer Support Specialist at R Vezy

Delivered exceptional customer support by independently and collaboratively resolving complex inquiries, billing issues, and onboarding challenges across various support channels. Maintained a 95% customer satisfaction rating. Recognized as a top performer within the support team for reliability, adaptability, and high-quality service in a fast-paced startup environment.