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I'm a results-oriented professional with over 6 years of experience spanning Business Analysis, Business Development, Talent Acquisition, IT recruiting, and customer support. I enjoy translating business needs into practical solutions, mapping As-Is and To-Be processes, and driving data-informed improvements across teams. I thrive in cross-functional settings, building solid relationships with clients and colleagues, and I continuously upskill in areas like data analysis, CRM optimization, and process automation to deliver value and exceed expectations.…I'm a results-oriented professional with over 6 years of experience spanning Business Analysis, Business Development, Talent Acquisition, IT recruiting, and customer support. I enjoy translating business needs into practical solutions, mapping As-Is and To-Be processes, and driving data-informed improvements across teams. I thrive in cross-functional settings, building solid relationships with clients and colleagues, and I continuously upskill in areas like data analysis, CRM optimization, and process automation to deliver value and exceed expectations.

Pradeep Kumar Katkam

Data Analyst, Web Developer, Developer, +2

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I'm a results-oriented professional with over 6 years of experience spanning Business Analysis, Business Development, Talent Acquisition, IT recruiting, and customer support. I enjoy translating business needs into practical solutions, mapping As-Is and To-Be processes, and driving data-informed improvements across teams. I thrive in cross-functional settings, building solid relationships with clients and colleagues, and I continuously upskill in areas like data analysis, CRM optimization, and process automation to deliver value and exceed expectations.…I'm a results-oriented professional with over 6 years of experience spanning Business Analysis, Business Development, Talent Acquisition, IT recruiting, and customer support. I enjoy translating business needs into practical solutions, mapping As-Is and To-Be processes, and driving data-informed improvements across teams. I thrive in cross-functional settings, building solid relationships with clients and colleagues, and I continuously upskill in areas like data analysis, CRM optimization, and process automation to deliver value and exceed expectations.

Available to hire

I’m a results-oriented professional with over 6 years of experience spanning Business Analysis, Business Development, Talent Acquisition, IT recruiting, and customer support. I enjoy translating business needs into practical solutions, mapping As-Is and To-Be processes, and driving data-informed improvements across teams.

I thrive in cross-functional settings, building solid relationships with clients and colleagues, and I continuously upskill in areas like data analysis, CRM optimization, and process automation to deliver value and exceed expectations.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Ware House Operative / Customer Service at GXO

April 1, 2025 - October 28, 2025

On-site duties include receiving goods, verifying contents against orders, adhering to safety protocols, reporting issues, assisting drivers, completing paperwork, meeting deadlines, collaborating with teams, and adapting to changing workflows.

Technical Support Executive at Vertex Agility

April 1, 2025 - April 1, 2025

Provided remote technical support for hardware, software, and networks; resolved issues via ServiceNow, Jira and Zendesk; documented interactions; guided installations; escalated complex issues, and contributed to knowledge base and onboarding.

Customer Support Executive at Ethos Farm LTD

December 1, 2023 - December 1, 2023

Conducted workshops to elicit requirements, documented BRDs, translated requirements into technical specs, reviewed processes, supported induction and onboarding activities, facilitated communication, backlog grooming, and team support.

Business Analyst at New Horizons cyber soft LTD

August 1, 2022 - August 1, 2022

Led new business development initiatives, mapped processes, coordinated with operations & tech teams to deliver technology-based cafeteria solutions for 100+ entities; drove revenue improvements and forecasting; supported client communications.

Talent Acquisition Specialist at EXA DATA

September 1, 2017 - September 1, 2017

Managed end-to-end recruitment for 60+ vacancies, developed job adverts, headhunted candidates, onboarding and reporting; collaborated with management on workforce planning; designed incentive programs and led teams.