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I am a Creative, intuitive and results-oriented professional with extensive experience leading large-scale UX design and research projects across private and public sectors in Agile environments. My work spans blue-sky discovery to delivery, guided by user-centred design and evidence-based approaches, helping organizations improve productivity and customer outcomes. I excel at turning research into actionable design—creating personas, accessibility by design, user stories, wireframes, and storyboards—while managing visual design and stakeholder relationships. I communicate complex evidence to stakeholders at all levels, stay current with technology trends, and drive frictionless experiences across desktop and mobile platforms. I respond to problems with urgency and iteration, translating findings into practical design hypotheses.…I am a Creative, intuitive and results-oriented professional with extensive experience leading large-scale UX design and research projects across private and public sectors in Agile environments. My work spans blue-sky discovery to delivery, guided by user-centred design and evidence-based approaches, helping organizations improve productivity and customer outcomes. I excel at turning research into actionable design—creating personas, accessibility by design, user stories, wireframes, and storyboards—while managing visual design and stakeholder relationships. I communicate complex evidence to stakeholders at all levels, stay current with technology trends, and drive frictionless experiences across desktop and mobile platforms. I respond to problems with urgency and iteration, translating findings into practical design hypotheses.

Stephen Malone

UX Designer, Product Designer, Graphic Designer, +1

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I am a Creative, intuitive and results-oriented professional with extensive experience leading large-scale UX design and research projects across private and public sectors in Agile environments. My work spans blue-sky discovery to delivery, guided by user-centred design and evidence-based approaches, helping organizations improve productivity and customer outcomes. I excel at turning research into actionable design—creating personas, accessibility by design, user stories, wireframes, and storyboards—while managing visual design and stakeholder relationships. I communicate complex evidence to stakeholders at all levels, stay current with technology trends, and drive frictionless experiences across desktop and mobile platforms. I respond to problems with urgency and iteration, translating findings into practical design hypotheses.…I am a Creative, intuitive and results-oriented professional with extensive experience leading large-scale UX design and research projects across private and public sectors in Agile environments. My work spans blue-sky discovery to delivery, guided by user-centred design and evidence-based approaches, helping organizations improve productivity and customer outcomes. I excel at turning research into actionable design—creating personas, accessibility by design, user stories, wireframes, and storyboards—while managing visual design and stakeholder relationships. I communicate complex evidence to stakeholders at all levels, stay current with technology trends, and drive frictionless experiences across desktop and mobile platforms. I respond to problems with urgency and iteration, translating findings into practical design hypotheses.

Available to hire

I am a Creative, intuitive and results-oriented professional with extensive experience leading large-scale UX design and research projects across private and public sectors in Agile environments. My work spans blue-sky discovery to delivery, guided by user-centred design and evidence-based approaches, helping organizations improve productivity and customer outcomes.

I excel at turning research into actionable design—creating personas, accessibility by design, user stories, wireframes, and storyboards—while managing visual design and stakeholder relationships. I communicate complex evidence to stakeholders at all levels, stay current with technology trends, and drive frictionless experiences across desktop and mobile platforms. I respond to problems with urgency and iteration, translating findings into practical design hypotheses.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

DaVinci Resolve Studio

Intermediate

Language

English

Fluent

Work Experience

Interaction Designer at Money and Pensions Service

November 1, 2025 - November 1, 2025

Analysis and design of the UK government’s Pensions dashboard service. This high-profile service enables citizens to view all pension information together and plan retirement. Key achievements include user-centred design iteration and prototyping of onboarding and management, SaaS process based on Salesforce used by 300+ pension providers. By September 2025, over 50 million pensions uploaded. Developed citizen registration service following Government Design System principles of accessibility and inclusivity; contributed to creating a design system for presenting pension dashboards. Created service designs for happy and unhappy paths; identified pain points with researchers; iterated to create design patterns based on evidence; translated user research into patterns, stories and wireframes for desktop and mobile navigation.

Product Designer at Aviva Insurance

August 1, 2023 - August 1, 2023

Analysis and refreshing of the General Insurance range (Home, Motor and Travel) in an Agile environment; redesigned the payments journey with the Aviva Wallet for saved credit cards, 'Save the Sale' and a series of usability concepts in line with Consumer Duty regulations; collaborated with stakeholders through regular feedback loops. Achievements include the redesign of the Payments journey with Aviva Wallet and improvements to the Aviva Travel site and white-label sites; incremental GI page enhancements with estimated savings of over £2 million.

Interaction Designer at Department for Education

July 1, 2022 - July 1, 2022

Assessment of search solution for Government Department dealing with funding for learners. Worked with User Research to create insights that provided maximum findability for developers and organisations applying for funding. Continued the work of previous designers, delivering actionable insights and prototypes designed in Figma and Axure.

Interaction Designer at Office for National Statistics

March 1, 2022 - March 1, 2022

Design of Content Management System for the Office of National Statistics. End-to-end prototype development, identification of issues, coordination between Ploty (charting) and Plone/Volto (CMS) development teams to ensure optimum consistency and accessibility. Assisted with user research scripts.

Interaction Designer at Department for Education

December 1, 2021 - December 1, 2021

Redesigned an internal application for schools, further education establishments and local authorities to access pupil records within GDS guidelines. Delivered new, accessible and scalable navigation; redesigned user interface to enable simpler search; content editing and updating.

Interaction Designer at HM Revenue & Customs

July 1, 2021 - July 1, 2021

Designed a range of EU Exit dashboards and enrolments for Customs Services based on the Government Design System (GDS); provided content design, service design and research support; service launched on time with almost 8,000 subscriptions in the first two weeks and rapid post-launch content and design iterations increased completion rates by 25%.

UX Designer / Researcher at Maersk

May 1, 2020 - May 1, 2020

Led key UX projects to ensure a successful transition to an integrated logistics company. Conducted high-profile usability tests with participants worldwide and contributed to evaluating new UX tools. Achieved savings worth $10M in the first year by implementing the Customer Allocation Tool (CAT) and played a pivotal role in transforming absences, crews, and tugs management across 18 ports. Led the comprehensive utilisation of Persona templates as evidence-based profiles across tactical and strategic discussions.

UX Specialist at Sony Europe

March 1, 2018 - March 1, 2018

Ensured the first delivery of a fitness band ahead of EU GDPR; identified and resolved serious usability issues with Sony’s Android for TVs OS; addressed accessibility issues for older users; established a usability lab and templates to address reviewer and customer feedback.

UX Designer at London Borough of Redbridge

August 1, 2017 - August 1, 2017

Led UX work during Redbridge’s Customer Access Programme to GDS standards; evaded visitor congestion through the service design of a new visitor centre; designed housing, education and transport applications and secured £2M in savings through self-serve solutions.

UX Designer at TUI

August 1, 2016 - August 1, 2016

Implemented Save search and customer accounts features; provided recommendations for holiday bookings and mobile application improvements; improved customer satisfaction in tests by 19% for new search and discovery journeys.

Education

Add your educational history here.

Qualifications

Industry Experience

Government, Education, Financial Services, Software & Internet, Media & Entertainment, Professional Services, Transportation & Logistics, Travel & Hospitality