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Hi, I’m Tavonga Majuta, an International Business Management graduate currently based in Lublin, Poland. I have over 3 years of experience in business operations, customer service, and risk analysis. I enjoy turning data into actionable insights and improving processes with tools like Jira, Salesforce, Excel, and Power BI, supporting strategic decision-making and efficient project delivery. In my roles at Foundever (Sitel) and Transky Freight, I’ve collaborated across teams to optimize workflows, enhance customer satisfaction, and cut costs. I’m known for adaptability, analytical thinking, and performing well under pressure, with a passion for growth, learning, and helping organizations achieve their goals.…Hi, I’m Tavonga Majuta, an International Business Management graduate currently based in Lublin, Poland. I have over 3 years of experience in business operations, customer service, and risk analysis. I enjoy turning data into actionable insights and improving processes with tools like Jira, Salesforce, Excel, and Power BI, supporting strategic decision-making and efficient project delivery. In my roles at Foundever (Sitel) and Transky Freight, I’ve collaborated across teams to optimize workflows, enhance customer satisfaction, and cut costs. I’m known for adaptability, analytical thinking, and performing well under pressure, with a passion for growth, learning, and helping organizations achieve their goals.

Tavonga Majuta

Data Analyst, Data Scientist, Project Manager, +2

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Hi, I’m Tavonga Majuta, an International Business Management graduate currently based in Lublin, Poland. I have over 3 years of experience in business operations, customer service, and risk analysis. I enjoy turning data into actionable insights and improving processes with tools like Jira, Salesforce, Excel, and Power BI, supporting strategic decision-making and efficient project delivery. In my roles at Foundever (Sitel) and Transky Freight, I’ve collaborated across teams to optimize workflows, enhance customer satisfaction, and cut costs. I’m known for adaptability, analytical thinking, and performing well under pressure, with a passion for growth, learning, and helping organizations achieve their goals.…Hi, I’m Tavonga Majuta, an International Business Management graduate currently based in Lublin, Poland. I have over 3 years of experience in business operations, customer service, and risk analysis. I enjoy turning data into actionable insights and improving processes with tools like Jira, Salesforce, Excel, and Power BI, supporting strategic decision-making and efficient project delivery. In my roles at Foundever (Sitel) and Transky Freight, I’ve collaborated across teams to optimize workflows, enhance customer satisfaction, and cut costs. I’m known for adaptability, analytical thinking, and performing well under pressure, with a passion for growth, learning, and helping organizations achieve their goals.

Available to hire

Hi, I’m Tavonga Majuta, an International Business Management graduate currently based in Lublin, Poland. I have over 3 years of experience in business operations, customer service, and risk analysis. I enjoy turning data into actionable insights and improving processes with tools like Jira, Salesforce, Excel, and Power BI, supporting strategic decision-making and efficient project delivery.

In my roles at Foundever (Sitel) and Transky Freight, I’ve collaborated across teams to optimize workflows, enhance customer satisfaction, and cut costs. I’m known for adaptability, analytical thinking, and performing well under pressure, with a passion for growth, learning, and helping organizations achieve their goals.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Shona

Fluent

Work Experience

Risk Analyst & Customer Support at Foundever (Sitel)

September 1, 2025 - September 1, 2025

Analyzed customer data and risk cases to ensure compliance with company and regulatory standards. Delivered efficient and accurate customer support via multiple channels. Collaborated with cross-functional teams to improve workflow efficiency and case resolution rates. Documented and tracked customer issues and performance metrics using Salesforce and Jira.

Customer Service Professional at Foundever (Sitel)

May 1, 2023 - May 1, 2023

Delivered high-quality customer support by addressing inquiries and concerns with empathy and professionalism. Managed high email volumes while maintaining service-level agreements (SLAs). Assisted in upselling and retention activities, contributing to customer satisfaction rates above 95%. Recognized for consistent accuracy and dedication to resolving customer issues efficiently.

Logistics Assistant at Transky Freight, Zimbabwe

August 1, 2022 - August 1, 2022

Coordinated logistics operations, including receiving, packing, and dispatching shipments. Maintained documentation accuracy to ensure smooth product flow and compliance. Supported marketing efforts through social media management, growing online presence by 3,000 followers. Reduced operational costs by 20% while maintaining service performance and delivery standards.