Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Language
English
Fluent
Work Experience
IT Technical Support at UNICEF Ethiopia
December 31, 2022 - December 31, 2022Provided first-level technical support to staff and beneficiaries by troubleshooting basic hardware/software issues and assisting with platform navigation. Maintained and updated user data within internal systems and ensured secure handling of digital records. Assisted with system setup during outreach programs and trained users on digital forms and UNICEF platforms. Supported IT and communications teams in organizing remote sessions and improving user experience with digital tools.
Customer Service Representative at Buna International Bank
December 31, 2022 - December 31, 2022Managed high-volume customer interactions via phone, email, and live chat; documented and recorded customer interactions; supported ongoing product and policy updates; suggested improvements to enhance customer experience; seamlessly handled inquiries using Amazon Connect and Help Shift, leveraging Salesforce and macros to streamline case resolution; escalated issues to the appropriate teams for timely resolution; assisted in training new employees through side-by-side coaching and shadowing sessions.
Education
Bachelor of English Philosophy at SW SW MHR University
January 1, 2020 - October 28, 2025High School Diploma at School of Bash Ew am Primary and Secondary School
January 11, 2030 - October 28, 2025Bachelor of English Philosophy at SW MHR University
January 1, 2024 - October 28, 2025High School Diploma at School of Bash Ewam Primary and Secondary School
January 11, 2030 - October 28, 2025Qualifications
Bachelor of English Philosophy
January 1, 2024 - October 28, 2025High School Diploma
January 11, 2030 - October 28, 2025Industry Experience
Financial Services, Education, Non-Profit Organization, Professional Services, Software & Internet, Other
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Hire a Project Manager
We have the best project manager experts on Twine. Hire a project manager in Poznan today.