Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

I’m an excellent customer service executive with 3+ years of solid experience, looking to make a huge impact on an organization and help customers solve their problems. I love assisting customers and helping people. I’m highly empathetic, very detail-oriented, collaborative, possess excellent communication skills, and a good team player who is willing to join hands with a team, to enable each customer and the company achieve their desired goals.…I’m an excellent customer service executive with 3+ years of solid experience, looking to make a huge impact on an organization and help customers solve their problems. I love assisting customers and helping people. I’m highly empathetic, very detail-oriented, collaborative, possess excellent communication skills, and a good team player who is willing to join hands with a team, to enable each customer and the company achieve their desired goals.

HELEN NWAMAKA U G WUNNA





I’m an excellent customer service executive with 3+ years of solid experience, looking to make a huge impact on an organization and help customers solve their problems. I love assisting customers and helping people. I’m highly empathetic, very detail-oriented, collaborative, possess excellent communication skills, and a good team player who is willing to join hands with a team, to enable each customer and the company achieve their desired goals.…I’m an excellent customer service executive with 3+ years of solid experience, looking to make a huge impact on an organization and help customers solve their problems. I love assisting customers and helping people. I’m highly empathetic, very detail-oriented, collaborative, possess excellent communication skills, and a good team player who is willing to join hands with a team, to enable each customer and the company achieve their desired goals.

Available to hire

I’m an excellent customer service executive with 3+ years of solid experience, looking to make a huge impact on an organization and help customers solve their problems.

I love assisting customers and helping people. I’m highly empathetic, very detail-oriented, collaborative, possess excellent communication skills, and a good team player who is willing to join hands with a team, to enable each customer and the company achieve their desired goals.

Skills

Experience Level

Expert

Expert

Expert

Expert

Language

English

Fluent

Work Experience

Customer Support Specialist at Preply

January 1, 2024 - October 28, 2025

Responded to inquiries from students, tutors, or other users regarding the Preply platform’s features and general use via live chat and email; provided guidance to maximize platform benefits for effective learning or teaching; resolved technical issues, payment problems, and disputes while maintaining a constructive learning environment; gathered user feedback to improve satisfaction and user experience; created records and reports of interactions and resolutions; collaborated with Marketing, Engineering and Product teams to relay feedback and drive improvements; ensured adherence to Preply policies and KPIs such as CSAT, First Contact Resolution, Average Response Time, and SLA.

Customer Service Executive at Palmpay Fintech

October 1, 2023 - October 1, 2023

Connected with customers via social media platforms, live chat, phone calls and email to resolve disputes; handled high call volumes with inbound and outbound calls; troubleshooted issues with banking products (mobile app, USSD, internet banking, e-token) and guided onboarding; performed KYC onboarding and AML compliance; reviewed suspicious activities, reversed transactions, and referred complex queries to specialists; maintained thorough records of interactions and transactions; identified upsell and cross-sell opportunities to strengthen customer satisfaction and retention; ensured adherence to KPI targets including CSAT, FCR, response time, and SLA.