Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

I am a customer-focused professional with a background in service and logistics, skilled at managing client relationships and coordinating end-to-end processes. I thrive on clear communication and problem-solving to deliver smooth experiences from the initial booking to completion. With training in graphic design and hands-on experience in hospitality and events, I bring a versatile, collaborative approach to projects, a knack for organisation, and a commitment to delivering value for customers and teams alike.…I am a customer-focused professional with a background in service and logistics, skilled at managing client relationships and coordinating end-to-end processes. I thrive on clear communication and problem-solving to deliver smooth experiences from the initial booking to completion. With training in graphic design and hands-on experience in hospitality and events, I bring a versatile, collaborative approach to projects, a knack for organisation, and a commitment to delivering value for customers and teams alike.

Luke O'Donnell

Graphic Designer, Designer, Brand Designer, +2





I am a customer-focused professional with a background in service and logistics, skilled at managing client relationships and coordinating end-to-end processes. I thrive on clear communication and problem-solving to deliver smooth experiences from the initial booking to completion. With training in graphic design and hands-on experience in hospitality and events, I bring a versatile, collaborative approach to projects, a knack for organisation, and a commitment to delivering value for customers and teams alike.…I am a customer-focused professional with a background in service and logistics, skilled at managing client relationships and coordinating end-to-end processes. I thrive on clear communication and problem-solving to deliver smooth experiences from the initial booking to completion. With training in graphic design and hands-on experience in hospitality and events, I bring a versatile, collaborative approach to projects, a knack for organisation, and a commitment to delivering value for customers and teams alike.

Available to hire

I am a customer-focused professional with a background in service and logistics, skilled at managing client relationships and coordinating end-to-end processes. I thrive on clear communication and problem-solving to deliver smooth experiences from the initial booking to completion.

With training in graphic design and hands-on experience in hospitality and events, I bring a versatile, collaborative approach to projects, a knack for organisation, and a commitment to delivering value for customers and teams alike.

Skills

CRM

Web Design

Experience Level

CRM

Intermediate

Web Design

Beginner

Language

English

Fluent

Work Experience

Bar manager/ Events Coordinator at 25 Fitzwilliam Place

October 1, 2024 - October 1, 2024

Oversaw daily bar operations, staff management, stock control, and end-of-day financial procedures; created custom cocktail menus and event-specific offerings; trained and supervised team members; managed venue tours and served as main contact for event clients.

Logistics/Customer service operative at Fonfix

February 1, 2024 - October 28, 2025

Solely responsible for managing all customer accounts throughout the repair process, from initial booking to completion, coordinating courier collections, processing payments, and maintaining clear communication with customers at every stage. Handles inbound calls and emails, manages CRM tickets (approximately 45 daily), liaises with third-party courier partners on issues, monitors KPIs, coordinates repair flow, reports on carrier performance, handles exceptions (parts delays, cost increases, carrier issues), assists with staff to ensure efficient processing, takes payments for cost increases, presents weekly operations reports to the Ops Manager, ensures systems function, and manages consignments and pricing updates including website changes and marketing coordination.

Server/ Bartender at Nola Clan Group

September 1, 2020 - September 1, 2020

Delivered high-quality customer service in a fast-paced hospitality environment; prepared and served cocktails and beverages, maintained stock levels, processed deliveries, and collaborated with team to ensure smooth service.