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I'm Paulo Pata Covilhã, a customer-focused professional with a strong track record in delivering exceptional service and solving problems across e-commerce, travel, and tech support. I enjoy turning complex inquiries into clear, actionable solutions and collaborating with teams to optimize customer experiences. I bring a scientific background from the Universidade do Minho and diverse experiences in laboratories, teaching, and operations management. I am multilingual, tech-curious, and comfortable working across cultures and remote environments.…I'm Paulo Pata Covilhã, a customer-focused professional with a strong track record in delivering exceptional service and solving problems across e-commerce, travel, and tech support. I enjoy turning complex inquiries into clear, actionable solutions and collaborating with teams to optimize customer experiences. I bring a scientific background from the Universidade do Minho and diverse experiences in laboratories, teaching, and operations management. I am multilingual, tech-curious, and comfortable working across cultures and remote environments.

Paulo Pata Covilhã

Graphic Designer, Brand Designer, Content Creator, +2

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I'm Paulo Pata Covilhã, a customer-focused professional with a strong track record in delivering exceptional service and solving problems across e-commerce, travel, and tech support. I enjoy turning complex inquiries into clear, actionable solutions and collaborating with teams to optimize customer experiences. I bring a scientific background from the Universidade do Minho and diverse experiences in laboratories, teaching, and operations management. I am multilingual, tech-curious, and comfortable working across cultures and remote environments.…I'm Paulo Pata Covilhã, a customer-focused professional with a strong track record in delivering exceptional service and solving problems across e-commerce, travel, and tech support. I enjoy turning complex inquiries into clear, actionable solutions and collaborating with teams to optimize customer experiences. I bring a scientific background from the Universidade do Minho and diverse experiences in laboratories, teaching, and operations management. I am multilingual, tech-curious, and comfortable working across cultures and remote environments.

Available to hire

I’m Paulo Pata Covilhã, a customer-focused professional with a strong track record in delivering exceptional service and solving problems across e-commerce, travel, and tech support. I enjoy turning complex inquiries into clear, actionable solutions and collaborating with teams to optimize customer experiences.

I bring a scientific background from the Universidade do Minho and diverse experiences in laboratories, teaching, and operations management. I am multilingual, tech-curious, and comfortable working across cultures and remote environments.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

Portuguese

Fluent

English

Fluent

French

Advanced

Spanish; Castilian

Intermediate

Indonesian

Beginner

Work Experience

Customer Relations Associate at Freelance (Remote / Various Clients)

October 1, 2024 - October 28, 2025

Managing inbound and outbound communications for small e-commerce brands to improve customer satisfaction and retention; handling product inquiries, complaints, and feedback via email, chat, and phone; collaborating with clients to optimize customer experience strategies; creating monthly reports on sentiment, response times, and resolutions; supporting real-time promotional campaigns and engagement.

Travel Agency Customer Management & Support at Dreamscape

July 1, 2024 - July 1, 2024

Responded to customer queries, resolved requests, orders and complaints; assisted with reservations and itinerary changes; managed team performance and KPIs; created and implemented SOPs.

Technical Customer Support (EMEA – English) at Concentrix, Braga

February 1, 2024 - February 1, 2024

Handled customer inquiries, technical issues, and financial matters efficiently; promoted to senior role, coordinating internal resolution channels; provided mentoring and guidance to new team members.

D2D ISP Agent / Team Leader at MEO Alfa and TLCI, Portugal

May 1, 2020 - May 1, 2020

Built and managed strong customer relationships; trained and coached sales agents; promoted to Team Leader; oversaw recruitment, daily operations, and monthly targets.

HoReCa Worker at Multiple employers

July 1, 2015 - July 1, 2015

Performed general service (bar/table); handled stock management and ensured smooth daily operations; supervised staff, including recruitment, training, and workflow strategies.

Teaching Support (Volunteering & Private Tutoring) at Various employers

July 1, 2015 - July 1, 2015

Provided support in sciences and languages to secondary-level students; worked with tutoring centers and as a volunteer educator.

Scientific Laboratory Technician at Universidade do Minho / FCT, Braga

April 1, 2005 - April 1, 2005

Managed lab inventory and procurement of scientific equipment; supervised junior technicians and coordinated research support tasks; implemented experimental protocols and conducted preliminary data analyses.