Rafiat Abosede Azeez Poznan

Managed enterprise client onboarding end-to-end, ensuring AML/KYC accuracy and PSD2-aligned verification. Collaborated with Sales, Legal, IT, and Compliance teams to deliver successful go-lives across EMEA and USA. Created and maintained onboarding documentation and operational reports, improving SLA visibility and compliance. Handled chargebacks, payment disputes, and escalations in a regulated fintech environment. Owned enterprise client onboarding lifecycle — ensuring 100% AML/KYC accuracy aligned with PSD2 standards.

Lead onboarding support for marketplace providers, ensuring compliance and activation readiness across multiple channels. Monitored onboarding KPIs, escalated risks to maintain high SLA compliance and ensure continuity of service delivery. Conducted onboarding training for new hires, enhancing team readiness and reducing escalations. Analyzed onboarding gaps and coordinated workflow improvements with Product & Operations teams, reducing issue resolution time by 15%.

Executed regulated onboarding processes for investment clients, achieving 85% first-contact resolution. Reduced repeat onboarding queries by 12% through proactive communication and process standardization. Coordinated with Compliance and Operations teams to ensure AML/KYC verification and regulatory documentation accuracy. Identified process gaps in onboarding workflows and proposed improvements that enhanced SLA compliance by 10%. Provided detailed reporting and analytics on onboarding performance, helping management track KPIs and reduce escalations. Trained new team members on onboarding procedures, improving consistency and reducing errors across the team.