Hi there! I’m Chibuzor Kelvin Augustine, a results-driven customer service professional with 5+ years of experience in outbound calling, lead generation, and sales support. I excel at building a steady pipeline of qualified leads, maintaining accurate CRM data, and overcoming objections to improve lead-to-appointment conversions. I thrive in high-volume environments and enjoy collaborating with sales teams to consistently exceed performance targets. I’m proficient with CRM platforms such as Salesforce, HubSpot, and Monday.com, and I routinely translate customer interactions into actionable insights. I value data accuracy, persuasive communication, and building lasting relationships with customers.

Chibuzor Kelvin Augustine

Hi there! I’m Chibuzor Kelvin Augustine, a results-driven customer service professional with 5+ years of experience in outbound calling, lead generation, and sales support. I excel at building a steady pipeline of qualified leads, maintaining accurate CRM data, and overcoming objections to improve lead-to-appointment conversions. I thrive in high-volume environments and enjoy collaborating with sales teams to consistently exceed performance targets. I’m proficient with CRM platforms such as Salesforce, HubSpot, and Monday.com, and I routinely translate customer interactions into actionable insights. I value data accuracy, persuasive communication, and building lasting relationships with customers.

Available to hire

Hi there! I’m Chibuzor Kelvin Augustine, a results-driven customer service professional with 5+ years of experience in outbound calling, lead generation, and sales support. I excel at building a steady pipeline of qualified leads, maintaining accurate CRM data, and overcoming objections to improve lead-to-appointment conversions. I thrive in high-volume environments and enjoy collaborating with sales teams to consistently exceed performance targets.

I’m proficient with CRM platforms such as Salesforce, HubSpot, and Monday.com, and I routinely translate customer interactions into actionable insights. I value data accuracy, persuasive communication, and building lasting relationships with customers.

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Language

English
Advanced

Work Experience

Customer Service Officer at Empire Life Insurance
October 1, 2025 - October 1, 2025
Conducted 120–150 outbound calls daily, generating a consistent pipeline of qualified leads. Maintained accurate prospect data in HubSpot and Salesforce, ensuring a 95% data base accuracy rate. Leveraged persuasive communication to overcome objections, resulting in a 20% improvement in lead-to-appointment ratio.
CSR / Sales Support at Cadbury
March 1, 2023 - March 1, 2023
Supported the sales team by identifying potential prospects during service calls and converting them into warm leads. Responded promptly and professionally to customer inquiries via phone, email and social media and ensured seamless handover to sales representatives, improving customer satisfaction scores by 20%. Assisted in preparing reports and tracking sales pipeline progress.

Education

Mass Communication at Rufus Giwa Polytechnic
January 1, 2020 - October 28, 2025

Qualifications

Add your qualifications or awards here.

Industry Experience

Financial Services, Professional Services, Consumer Goods