Operation Supervisor at Spice Hut

Managed restaurant operations, ensuring seamless opening and closing procedures; addressed customer complaints professionally; oversaw food quality control, maintaining high standards; forecasted and ordered supplies, optimizing inventory levels; led hiring and training, building a team; implemented quality control measures for food safety, resulting in improved customer satisfaction and repeat business; handled cash register.

Banking Advisor at Royal Bank of Canada (via TEK Systems)

Advised clients on financial products, boosting client satisfaction; resolved complex banking inquiries, enhancing customer experience and trust; collaborated with teams to streamline processes, improving service efficiency; analyzed client portfolios and financial needs to recommend tailored solutions; enhanced client onboarding processes for faster account setups and increased client retention; troubleshooted digital platforms for clients.