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I am a versatile and detail-oriented professional with over 3 years of experience across customer service, operations, and financial administration. I excel at building strong client relationships, managing data, ensuring compliance, and delivering accurate reporting.\n\nI am passionate about contributing to organizational success through efficiency, professionalism, and a client-centered approach. I thrive in team environments and enjoy enabling cross-department collaboration to improve workflows and outcomes.…I am a versatile and detail-oriented professional with over 3 years of experience across customer service, operations, and financial administration. I excel at building strong client relationships, managing data, ensuring compliance, and delivering accurate reporting.\n\nI am passionate about contributing to organizational success through efficiency, professionalism, and a client-centered approach. I thrive in team environments and enjoy enabling cross-department collaboration to improve workflows and outcomes.

DALA HALUMAMBA

Project Manager, Content Producer, Content Creator, +2

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I am a versatile and detail-oriented professional with over 3 years of experience across customer service, operations, and financial administration. I excel at building strong client relationships, managing data, ensuring compliance, and delivering accurate reporting.\n\nI am passionate about contributing to organizational success through efficiency, professionalism, and a client-centered approach. I thrive in team environments and enjoy enabling cross-department collaboration to improve workflows and outcomes.…I am a versatile and detail-oriented professional with over 3 years of experience across customer service, operations, and financial administration. I excel at building strong client relationships, managing data, ensuring compliance, and delivering accurate reporting.\n\nI am passionate about contributing to organizational success through efficiency, professionalism, and a client-centered approach. I thrive in team environments and enjoy enabling cross-department collaboration to improve workflows and outcomes.

Available to hire

I am a versatile and detail-oriented professional with over 3 years of experience across customer service, operations, and financial administration. I excel at building strong client relationships, managing data, ensuring compliance, and delivering accurate reporting.\n\nI am passionate about contributing to organizational success through efficiency, professionalism, and a client-centered approach. I thrive in team environments and enjoy enabling cross-department collaboration to improve workflows and outcomes.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Work Experience

Disclosure Associate (Loans) at FSI (Genway Home)

August 1, 2025 - October 28, 2025

Ensure accurate data entry, validation, and compliance with internal policies. Support loan documentation, disclosure processes, and reporting for management. Maintain confidentiality and accuracy in handling financial and client information. Collaborate with internal departments to enhance operational workflow and data quality.

Workforce Management Associate at Multichoice Zambia

October 1, 2024 - October 1, 2024

Prepared workforce schedules / tracked performance metrics, and managed reports. Supported payroll data collection and ensured operational targets were met. Improved efficiency in call center operations through effective planning and coordination. Provided analytical support to management for data-driven decision-making.

Customer Service Representative at Multichoice Zambia

December 1, 2021 - December 1, 2021

Delivered front-line customer support via phone, email, and in-person interactions. Resolved billing inquiries, service issues, and account updates promptly. Maintained positive client relations by providing clear information and reliable service. Documented customer feedback and coordinated with internal teams for issue resolution.