Supported production line operations including packaging, labeling, and quality control. Maintained a clean and safe work environment following company standards. Assisted with inventory handling and movement of products. Adapted to fast-paced manufacturing tasks to meet daily production targets.

Customer Care Representative at Freedom Mobile

January 1, 2025 - January 1, 2025

Handled inbound customer service calls. Delivered customer support via voice, chat, and email. Navigated multiple systems to resolve issues promptly. Resolved complaints and placed customer orders efficiently. Promoted and sold products to meet client needs.

Call Center & IT Support Officer at MTN Rwanda Cell

January 1, 2023 - January 1, 2023

Served as first point of contact for technical support calls and emails. Supported customers with billing, account access, and online services. Promoted products and services to new and existing clients. Delivered excellent customer service in a high-volume call center. Completed advanced product knowledge courses.

Customer Service & Retail Officer at Elite Technology Ltd

January 1, 2020 - January 1, 2020

Assisted customer service representatives with troubleshooting orders. Disassembled and repaired hardware and system issues. Trained users in hardware/software management. Configured systems for network drivers and printers.