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I'm a dedicated and results-driven management professional with 5+ years of experience supporting executives and managing office operations, skilled in project coordination, communication, and problem-solving. I have a strong track record in logistics, CRM, and cross-functional collaboration to drive on-time delivery and customer satisfaction. I thrive in fast-paced, mission-driven environments and bring expertise in freight forwarding, supply chain optimization, and SOP/quality documentation aligned with GDP standards. I value ethical work, a collaborative team culture, and continuous improvement.…I'm a dedicated and results-driven management professional with 5+ years of experience supporting executives and managing office operations, skilled in project coordination, communication, and problem-solving. I have a strong track record in logistics, CRM, and cross-functional collaboration to drive on-time delivery and customer satisfaction. I thrive in fast-paced, mission-driven environments and bring expertise in freight forwarding, supply chain optimization, and SOP/quality documentation aligned with GDP standards. I value ethical work, a collaborative team culture, and continuous improvement.

Mansi Bhargava

Content Creator, Extra, Location Manager

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I'm a dedicated and results-driven management professional with 5+ years of experience supporting executives and managing office operations, skilled in project coordination, communication, and problem-solving. I have a strong track record in logistics, CRM, and cross-functional collaboration to drive on-time delivery and customer satisfaction. I thrive in fast-paced, mission-driven environments and bring expertise in freight forwarding, supply chain optimization, and SOP/quality documentation aligned with GDP standards. I value ethical work, a collaborative team culture, and continuous improvement.…I'm a dedicated and results-driven management professional with 5+ years of experience supporting executives and managing office operations, skilled in project coordination, communication, and problem-solving. I have a strong track record in logistics, CRM, and cross-functional collaboration to drive on-time delivery and customer satisfaction. I thrive in fast-paced, mission-driven environments and bring expertise in freight forwarding, supply chain optimization, and SOP/quality documentation aligned with GDP standards. I value ethical work, a collaborative team culture, and continuous improvement.

Available to hire

I’m a dedicated and results-driven management professional with 5+ years of experience supporting executives and managing office operations, skilled in project coordination, communication, and problem-solving. I have a strong track record in logistics, CRM, and cross-functional collaboration to drive on-time delivery and customer satisfaction. I thrive in fast-paced, mission-driven environments and bring expertise in freight forwarding, supply chain optimization, and SOP/quality documentation aligned with GDP standards. I value ethical work, a collaborative team culture, and continuous improvement.

Skills

Data Visualization

Power BI

Tableau

Experience Level

Data Visualization

Expert

Power BI

Expert

Tableau

Expert

Language

English

Fluent

Dutch

Advanced

Work Experience

Customer Relationship Manager at Marken Limited (Pharmaceutical and Clinical Trials Logistics / Global forwarding “cold chain”) – Brussels, Belgium

October 1, 2024 - October 1, 2024

Led, trained, and mentored teams to ensure exceptional customer satisfaction; oversaw daily operations and built strong customer relationships; drove volume through inside sales; provided strategic consultation on clinical and commercial logistics projects; delivered operational excellence through continuous improvement; led business reviews (MBR/QBR) and customer meetings; utilized Service Now, Salesforce, Power BI, Tableau, and MS Office for service management and performance tracking; set performance objectives, aligned KPIs, and resolved customer complaints and operational issues; managed customer onboarding and project setups covering compliance, cost, quality, and procurement planning; coordinated globally with cross-functional teams to ensure service quality and on-time delivery; developed SOPs, SLAs, and quality documentation in GDP alignment; led investigations, CAPAs, risk assessments, and contingency planning; reviewed quotes, invoices, and credit notes; resolved billing iss

Logistics Service and Operation Specialist at Dachser India Pvt Ltd – Pune, India

April 1, 2018 - April 1, 2018

Primary point of contact for key customers; managed time-sensitive shipments and daily workflows; coordinated with sales, operations, billing, and account teams to uphold SOPs and achieve KPIs; prepared and presented QBRs; negotiated and finalized quotations; mapped logistics processes to customer requirements; supported customs clearance at seaports and airports; optimized supply chain processes for cost efficiency and timely execution; cultivated proactive customer relationships to drive long-term partnerships.

Assistant Manager - Customer Service at Geodis Overseas Pvt Ltd – Gurugram, India

January 1, 2011 - January 1, 2011

Planned and executed sea freight operations; managed customer relationships while optimizing air and sea shipping processes; reviewed operational workflows and implemented solutions to close performance gaps; monitored key accounts across Europe, Asia, and the US; delivered training sessions on logistics processes and compliance requirements.

Senior Executive Operation & Customer Service at Kuehne + Nagel Pvt. Ltd. – Gurugram, India

November 1, 2009 - November 1, 2009

Managed customer inquiries and coordinated with airlines and customs agents to ensure smooth shipment flow; specialized in handling perishable goods and FMCG; developed and streamlined operational processes for timely and systematic deliveries; generated internal sales while maintaining high customer service standards; monitored and resolved shipment discrepancies and end-to-end shipment processes; evaluated gross profit for each shipment under trading accounts.