Hi, I'm Hassan Khaliq, an IT Support Specialist with hands-on experience in troubleshooting, PC maintenance, system administration, and customer service. I enjoy diagnosing hardware and software issues, managing networks, and providing clear, end-user support. I am eager to contribute to a professional IT environment and continue expanding my technical capabilities. In my roles at Age Concern Eastwood, Wescot Credit Services, Peter Stores, and Kura (cs) Ltd, I've built a collaborative, problem-solving approach, working with colleagues across departments to streamline workflows and improve service quality. I value continuous learning and practical solutions that boost performance and user satisfaction.…

Hassan Khaliq

Hi, I'm Hassan Khaliq, an IT Support Specialist with hands-on experience in troubleshooting, PC maintenance, system administration, and customer service. I enjoy diagnosing hardware and software issues, managing networks, and providing clear, end-user support. I am eager to contribute to a professional IT environment and continue expanding my technical capabilities. In my roles at Age Concern Eastwood, Wescot Credit Services, Peter Stores, and Kura (cs) Ltd, I've built a collaborative, problem-solving approach, working with colleagues across departments to streamline workflows and improve service quality. I value continuous learning and practical solutions that boost performance and user satisfaction.…

Available to hire

Hi, I’m Hassan Khaliq, an IT Support Specialist with hands-on experience in troubleshooting, PC maintenance, system administration, and customer service. I enjoy diagnosing hardware and software issues, managing networks, and providing clear, end-user support. I am eager to contribute to a professional IT environment and continue expanding my technical capabilities.

In my roles at Age Concern Eastwood, Wescot Credit Services, Peter Stores, and Kura (cs) Ltd, I’ve built a collaborative, problem-solving approach, working with colleagues across departments to streamline workflows and improve service quality. I value continuous learning and practical solutions that boost performance and user satisfaction.

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Experience Level

Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate

Work Experience

Volunteer IT Support at Age Concern Eastwood
May 1, 2025 - October 28, 2025
Assisted with improving PC performance by identifying and resolving issues affecting speed and usability; performed routine maintenance, software updates, disk cleanups, and system checks; collaborated with staff to address IT concerns and ensure smooth daily operations; upgraded storage and memory by replacing HDDs with SSDs and adding RAM to boost performance and reliability.
Financial Support Team Advisor at Wescot Credit Services
January 1, 2025 - January 1, 2025
Diagnosed and resolved customer issues, applying strong problem-solving skills to recommend effective solutions and enhance client satisfaction; collaborated across departments to streamline workflows, improve service efficiency, and optimise customer experience; used data tools to log cases, manage accounts, and validate data accuracy to support informed decisions.
Retail Sales Assistant at Peter Stores, Glasgow
August 1, 2024 - August 1, 2024
Managed transactions and data entry, ensured accurate inventory tracking, analyzed stock data to maintain optimal levels, and resolved customer queries; provided technical and basic IT support for POS system issues to maintain smooth operations.
Customer Service Advisor / Technical Support at Kura (cs) Ltd, Glasgow
May 1, 2023 - May 1, 2023
Provided technical support by diagnosing and resolving IT issues related to hardware, software, and system configurations; used RDP and TeamViewer to troubleshoot interface and system problems; maintained KPI targets and documented technical issues to improve knowledge sharing and support efficiency.

Education

BSc (Hons) in Computer Science at University of the West of Scotland, Glasgow
January 11, 2030 - October 28, 2025
HND Software Development at Glasgow Clyde College, Glasgow
January 11, 2030 - October 28, 2025

Qualifications

Add your qualifications or awards here.

Industry Experience

Software & Internet, Retail, Financial Services, Education, Professional Services

Experience Level

Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate

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