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With over a decade in customer service, I’ve honed my ability to learn products quickly, communicate clearly with diverse customers, and resolve issues efficiently. I thrive in collaborative settings and take pride in turning challenges into positive experiences for customers. I’m motivated, reliable, and eager to contribute to teams that value strong relationships and high-quality support.…

Anja Czuma

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With over a decade in customer service, I’ve honed my ability to learn products quickly, communicate clearly with diverse customers, and resolve issues efficiently. I thrive in collaborative settings and take pride in turning challenges into positive experiences for customers. I’m motivated, reliable, and eager to contribute to teams that value strong relationships and high-quality support.…

Available to hire

With over a decade in customer service, I’ve honed my ability to learn products quickly, communicate clearly with diverse customers, and resolve issues efficiently. I thrive in collaborative settings and take pride in turning challenges into positive experiences for customers. I’m motivated, reliable, and eager to contribute to teams that value strong relationships and high-quality support.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

German

Fluent

English

Fluent

Work Experience

Customer Solutions Consultant at SiteMinder

August 1, 2025 - August 1, 2025

Delivered responsive, multilingual and technical support for SiteMinder’s hotel commerce platform across phone and email. Ensured cases were resolved in a timely manner per SLAs and personal KPIs. Analyzed customer requirements and aligned them with the company’s technology capabilities, driving solution adoption and long-term satisfaction. Partnered with Sales, Customer Success, and Implementation teams to ensure a smooth customer journey from pre-sales through onboarding and post-implementation support.

Customer Support Advisor at Uberall

September 1, 2024 - September 1, 2024

Assisted clients with Uberall’s location marketing platform, supporting functionalities such as location data syndication, review management, and analytics dashboards. Troubleshot and resolved product and technical issues via email and phone, maintaining high customer satisfaction and SLA compliance. Contributed to the development of internal knowledge bases, training content, and customer-facing documentation. Collaborated with Product and Engineering teams to escalate bugs, track resolution progress, and ensure transparency and timely closure. Identified recurring issues and provided actionable feedback to enhance platform usability and optimize support processes.

Client Success Consultant at Virtuagym

March 1, 2022 - March 1, 2022

Managed end-to-end onboarding for new Virtuagym clients, ensuring smooth implementation of fitness management software. Conducted discovery calls and needs assessments to tailor platform setup for gyms, personal trainers, and corporate wellness programs. Performed troubleshooting for software and hardware issues. Partnered with Sales, Customer Success, and Product teams to reduce churn and drive improvements in Net Promoter Score (NPS).

Customer Service Advisor at H&M

July 1, 2021 - July 1, 2021

Educated clients on account services and resolved inquiries regarding statement information and account balances. Offered product recommendations and alternative options. Delivered positive customer experiences, handling a high volume of inquiries daily. Researched and evaluated suppliers and vendors for quality, price and availability.

Connected Mobility Specialist at Mercedes-Benz CAC

November 1, 2020 - November 1, 2020

Assisted customers and business clients with technical issues, product/account and app-related inquiries. Provided friendly and efficient service to customers, managing challenging situations effectively. Maintained detailed records of customer interactions and cases. Worked flexible hours, including nights, weekends, and holidays.

Games Advisor at Electronic Arts Ltd.

October 1, 2019 - October 1, 2019

Resolved game-related and billing issues, addressed diverse technical issues across various systems and applications. Engaged with customers by phone, chat and email, adhering to 'Players helping players' motto. Assisted in training new members of staff and recruitment. Maintained and increased personal knowledge of a large number of products and promotions. Managed Tier 2 cases during backlog periods.

Customer Service Representative at Rakuten Deutschland GmbH

September 1, 2016 - September 1, 2016

Handled shopper queries (including delivery, product, and billing questions) via phone, email, and fax. Acted as a liaison between customers and internal departments. Successfully managed high-volume workloads with strict deadlines. Communicated with vendors (B2B) regarding backorder availability, future inventory and special orders.

Customer Service Representative at Randstadt

April 1, 2016 - April 1, 2016

Responded promptly to customer requests for products, services, and company information in a fast-paced environment.

Customer Experience Specialist at VoxPro

September 1, 2015 - September 1, 2015

Addressed B2C and B2B inquiries, concerns, and complaints by providing solutions and alternatives. Responded to high volume of incoming, identifying customer problems and needs. Supported the training team with new hires. Collaborated with internal team members to resolve customer concerns in a timesensitive manner and deliver enhanced customer experiences.

Customer Service Representative at Swiss Post Solutions

July 1, 2014 - July 1, 2014

Resolved customer issues related to online purchases, late product deliveries and billing discrepancies. Maintained extensive knowledge of company products to recommend items aligned with customer needs. Consistently achieved personal and company KPIs, exceeding targets. Managed a constant flow of customer calls with minimal wait times.