Stephanie Rose Bottrill

Temporary Consultant at eHealth Saskatchewan

Updated vital certificates and records via email, phone and physical forms.

Customer Service Representative at TECC Canada

Achieved one call resolution for a variety of mobile phone customer call types including billing, technical inquiries, device sales and plan discussions.

Technical Support Representative at Teleperformance

Provided customers with troubleshooting support for internal and external hard drives for computers, gaming systems and video monitoring systems and processed warranty information to send replacements as needed.

Technical Support Representative at Concentrix

Provided customers with troubleshooting for Apple products and guided them through resolving issues using product knowledge and network tools.

Roadside Dispatch at Assistance Services Group - Regina SK

Provided quick and accurate information in sometimes emergency situations for customers to get Roadside Assistance and coordinated with tow truck companies to ensure quick and efficient service.

Technical Support Representative at HGS Canada

Provided customers with accurate technical assistance concerning their cable services while expertly utilizing network tools to troubleshoot and walk them through restoring their connectivity efficiently.

Customer Support Representative at Sykes

Answered incoming customer calls regarding cell phone billing issues, product problems, service questions and client concerns with accuracy and empathy.

Technical Support Representative at Minacs

As a member of the iTunes e-mail support team, answered customer e-mail inquiries about devices and accounts with a superior focus on customer satisfaction and retention. Met or exceeded service and quality standards at every review period and was selected to receive additional Mac Plus Technical Support Level One training and used extensive product knowledge to assist customers with their device technical issues.

Customer Service Representative at Transcom

Expertly guided customers in placing their Best Buy/Future Shop orders and returns and investigated and resolved customer inquiries and complaints via e-mail and phone in a timely and empathetic manner.

Customer Service Representative at Convergys

As a junior trainer, helped new teammates succeed and become confident customer service providers by assisting with questions that arose.

Technical Support / Escalations at Sitel

Answered technical support and escalation inquiries, providing resolution support to customers in a fast-paced environment.