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I'm a detail-oriented and tech-savvy Virtual Assistant with 4+ years of experience in customer support, administrative coordination, and process improvement. I excel at managing client communications, scheduling, documentation, and CRM tools. I'm passionate about efficiency, organization, and helping businesses achieve smooth daily operations.…

Jane Emmanuel Ekongudosen

Content Producer, Assistant Producer, Content Designer, +2

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I'm a detail-oriented and tech-savvy Virtual Assistant with 4+ years of experience in customer support, administrative coordination, and process improvement. I excel at managing client communications, scheduling, documentation, and CRM tools. I'm passionate about efficiency, organization, and helping businesses achieve smooth daily operations.…

Available to hire

I’m a detail-oriented and tech-savvy Virtual Assistant with 4+ years of experience in customer support, administrative coordination, and process improvement.

I excel at managing client communications, scheduling, documentation, and CRM tools. I’m passionate about efficiency, organization, and helping businesses achieve smooth daily operations.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Work Experience

Customer Service Representative at Drift.co

June 1, 2023 - October 28, 2025

Managed client communications, ensuring timely resolution of inquiries and escalations with a 95%+ satisfaction rate. Supported onboarding of new clients and provided tailored guidance for business needs. Handled documentation, scheduling, and process coordination between sales, QA, and support teams. Improved turnaround time by 30% through proactive problem-solving and system improvements.

Customer Experience Assistant at Roothub, AKEES Plaza, Uyo

August 1, 2019 - August 1, 2019

Responded to customer inquiries via email and chat with professionalism and empathy. Maintained accurate client records and logged monthly feedback for service redesign initiatives. Assisted in administrative tasks such as scheduling, record-keeping, and reporting. Resolved 80% of negative customer experiences into positive outcomes.

Assistant Administrator at Nature Udoh & Geng, Uyo

December 1, 2013 - December 1, 2013

Provided administrative support including data entry, document preparation, and filing. Coordinated in-person and remote communication between clients and internal teams. Handled technical and administrative inquiries, ensuring smooth office operations.