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I am a highly motivated professional with a strong background in technical support, customer service, and sales. I enjoy diagnosing complex problems, delivering clear product information, and building lasting customer relationships. I am now seeking to blend my technical, accounting, and client-facing skills in a role that emphasizes problem-solving, communication, and value creation for customers. In my next position, I aim to leverage my experience across support, sales, and administration to drive customer satisfaction and contribute to business objectives, while continuing to grow in areas like content creation, design, and strategic collaboration.…I am a highly motivated professional with a strong background in technical support, customer service, and sales. I enjoy diagnosing complex problems, delivering clear product information, and building lasting customer relationships. I am now seeking to blend my technical, accounting, and client-facing skills in a role that emphasizes problem-solving, communication, and value creation for customers. In my next position, I aim to leverage my experience across support, sales, and administration to drive customer satisfaction and contribute to business objectives, while continuing to grow in areas like content creation, design, and strategic collaboration.

MARTINS EKATA ODIA

Content Creator, Content Producer, Artist, +2

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I am a highly motivated professional with a strong background in technical support, customer service, and sales. I enjoy diagnosing complex problems, delivering clear product information, and building lasting customer relationships. I am now seeking to blend my technical, accounting, and client-facing skills in a role that emphasizes problem-solving, communication, and value creation for customers. In my next position, I aim to leverage my experience across support, sales, and administration to drive customer satisfaction and contribute to business objectives, while continuing to grow in areas like content creation, design, and strategic collaboration.…I am a highly motivated professional with a strong background in technical support, customer service, and sales. I enjoy diagnosing complex problems, delivering clear product information, and building lasting customer relationships. I am now seeking to blend my technical, accounting, and client-facing skills in a role that emphasizes problem-solving, communication, and value creation for customers. In my next position, I aim to leverage my experience across support, sales, and administration to drive customer satisfaction and contribute to business objectives, while continuing to grow in areas like content creation, design, and strategic collaboration.

Available to hire

I am a highly motivated professional with a strong background in technical support, customer service, and sales. I enjoy diagnosing complex problems, delivering clear product information, and building lasting customer relationships. I am now seeking to blend my technical, accounting, and client-facing skills in a role that emphasizes problem-solving, communication, and value creation for customers.

In my next position, I aim to leverage my experience across support, sales, and administration to drive customer satisfaction and contribute to business objectives, while continuing to grow in areas like content creation, design, and strategic collaboration.

Skills

Microsoft Office

Salesforce

CRM

Experience Level

Microsoft Office

Expert

Salesforce

Expert

CRM

Expert

Language

English

Fluent

Work Experience

Customer Support Specialist at Teleperformance @ L'Oréal

November 1, 2024 - October 28, 2025

Provided comprehensive inbound/outbound support across phone, email, chat, and social channels for UK market. Troubleshot product sales, shipping, and billing issues; offered personalized product recommendations and promotional updates; ensured compliance with sales and customer service policies. Utilized CRM and accounting tools (Salesforce, Ayden, SAP, Zoho Books, Candex, Ingenico, Microsoft Office 365, SFCC, Itinsell) to manage customer interactions and data.

L2 Technical Support Advisor at Concentrix Portugal @ Apple

August 1, 2024 - August 1, 2024

Delivered expert-level technical support for Apple OS (iOS, WatchOS, iPadOS, TVOS, macOS) and hardware/software issues. Configured/troubleshooted wireless networks (TCP/IP, DNS, DHCP) and email clients (Outlook, Gmail). Analyzed system logs, researched technical information, and maintained high KPI performance.

Customer Service Manager (Sales) at CLIMSTAR SOLUTIONS

October 1, 2022 - October 1, 2022

Led product presentations, promotions, and sales; built and maintained strong customer relationships; administered NetSuite ERP; documented interactions, purchase history, and feedback; provided insights to improve products and sales strategies.

Sales Executive at ARICON COMPUTERS TECHNOLOGY

March 1, 2020 - March 1, 2020

Managed customer inquiries, explained features/benefits, processed orders, returns, and exchanges; resolved issues promptly; conducted proactive outreach for new products and promotions; assessed customer satisfaction.

Customer Care Assistant at TRIZO INTEGRATED

January 1, 2018 - January 1, 2018

Delivered primary customer support for internal and external clients; addressed needs and concerns; followed troubleshooting guides to resolve issues and suggested additional offerings.

Executive Officer (Administration) at Edo State Government House

December 1, 2014 - December 1, 2014

Managed general complaints and inquiries; scheduled meetings; performed administrative duties and record-keeping; represented principal in meetings.