Yoana Vasileva

Optimized the ServiceNow ASK platform by improving request and ticketing workflows to enhance user experience. Conducted user research, workflow analysis, and developed Power BI dashboards for performance insights. Collaborated with IT and support teams to enhance automation, reporting, and data governance. Authored onboarding and technical guides to streamline new hire integration and process adoption. Partnered with Security on Technical Debt initiatives, focusing on software lifecycle management, version control, and license cost optimization.

Coordinated communication between the vessel, headquarters, and port authorities to ensure efficient and compliant cargo operations. Managed administrative documentation and operational records to support audits and decision-making. Oversaw logistics and supplier coordination under strict safety and procedural standards. Ensured smooth execution of voyages through proactive planning, issue resolution, and adherence to international maritime regulations.

Managed administrative documentation, reports, and communication between the ship and headquarters. Supported logistics coordination, vendor communication, and compliance tasks. Ensured efficient voyage planning and issue resolution in line with company procedures. Maintained accurate operational data and supported audits and safety checks.