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I'm an enthusiastic professional transitioning from the maritime industry into IT and customer support. I bring strong communication, organization, and teamwork skills developed in dynamic, international environments. I recently earned a BSc in Artificial Intelligence and am eager to grow in a junior IT, operations, technical, or service support role while continuing to develop my technical and analytical expertise.…I'm an enthusiastic professional transitioning from the maritime industry into IT and customer support. I bring strong communication, organization, and teamwork skills developed in dynamic, international environments. I recently earned a BSc in Artificial Intelligence and am eager to grow in a junior IT, operations, technical, or service support role while continuing to develop my technical and analytical expertise.

Yoana Vasileva

Project Manager, Content Producer, Production Coordinator, +7

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I'm an enthusiastic professional transitioning from the maritime industry into IT and customer support. I bring strong communication, organization, and teamwork skills developed in dynamic, international environments. I recently earned a BSc in Artificial Intelligence and am eager to grow in a junior IT, operations, technical, or service support role while continuing to develop my technical and analytical expertise.…I'm an enthusiastic professional transitioning from the maritime industry into IT and customer support. I bring strong communication, organization, and teamwork skills developed in dynamic, international environments. I recently earned a BSc in Artificial Intelligence and am eager to grow in a junior IT, operations, technical, or service support role while continuing to develop my technical and analytical expertise.

Available to hire

I’m an enthusiastic professional transitioning from the maritime industry into IT and customer support. I bring strong communication, organization, and teamwork skills developed in dynamic, international environments.

I recently earned a BSc in Artificial Intelligence and am eager to grow in a junior IT, operations, technical, or service support role while continuing to develop my technical and analytical expertise.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Spanish; Castilian

Fluent

German

Advanced

French

Advanced

Dutch

Advanced

Bulgarian

Fluent

Work Experience

IT Service Delivery Intern at Aegon Asset Management

October 1, 2025 - October 1, 2025

Optimized the ServiceNow ASK platform by improving request and ticketing workflows to enhance user experience. Conducted user research, workflow analysis, and developed Power BI dashboards for performance insights. Collaborated with IT and support teams to enhance automation, reporting, and data governance. Authored onboarding and technical guides to streamline new hire integration and process adoption. Partnered with Security on Technical Debt initiatives, focusing on software lifecycle management, version control, and license cost optimization.

Officer / Administrator at MV Sensation (Oil Tanker)

June 1, 2021 - June 1, 2021

Coordinated communication between the vessel, headquarters, and port authorities to ensure efficient and compliant cargo operations. Managed administrative documentation and operational records to support audits and decision-making. Oversaw logistics and supplier coordination under strict safety and procedural standards. Ensured smooth execution of voyages through proactive planning, issue resolution, and adherence to international maritime regulations.

Guest Service Manager at Viking Cruises Basel

June 1, 2019 - June 1, 2019

Led guest operations, coordinated check-in/check-out, and maintained high service standards onboard. Oversaw administrative, retail, and IT systems to optimize workflows and operational efficiency. Managed procurement, inventory, and voyage documentation, ensuring accurate financial and logistical reporting.

Onboard Administrator at Viking Cruises Basel

March 1, 2017 - March 1, 2017

Managed guest services, including concierge requests, travel arrangements, and excursions. Processed transactions, payments, and foreign currency exchanges in compliance with company policy. Maintained administrative and data systems, ensuring smooth day-to-day vessel operations.

Onboard Administrator at MV Sensation

August 1, 2019 - June 1, 2021

Managed administrative documentation, reports, and communication between the ship and headquarters. Supported logistics coordination, vendor communication, and compliance tasks. Ensured efficient voyage planning and issue resolution in line with company procedures. Maintained accurate operational data and supported audits and safety checks.

Guest Service Agent at Viking Cruises

March 1, 2017 - June 1, 2019

Delivered excellent customer service and handled guest inquiries on board. Supported check-in/check-out procedures and managed onboard administrative records. Worked with internal systems for scheduling, reporting, and inventory tracking. Assisted in coordinating cross-departmental communication and daily operations.

Onboard Administrator at Viking Cruises

March 1, 2013 - March 1, 2017

Provided front-desk and administrative support for guest operations. Managed data entry, financial transactions, and voyage documentation. Supported communication and planning to ensure seamless travel experiences for guests.