I'm an aspiring and dedicated customer service professional who goes above and beyond to ensure customers are satisfied, whether that means answering questions, resolving issues, or coordinating with teams to deliver a smooth experience. With a solid technical background and experience in hospitality and IT support across Rwanda and Poland, I bring strong communication, problem-solving, and teamwork to every role. I am currently pursuing a Bachelor's degree in Management in Poland while completing studies in Rwanda, which reflects my adaptability and global perspective.

Higiro Honore

I'm an aspiring and dedicated customer service professional who goes above and beyond to ensure customers are satisfied, whether that means answering questions, resolving issues, or coordinating with teams to deliver a smooth experience. With a solid technical background and experience in hospitality and IT support across Rwanda and Poland, I bring strong communication, problem-solving, and teamwork to every role. I am currently pursuing a Bachelor's degree in Management in Poland while completing studies in Rwanda, which reflects my adaptability and global perspective.

Available to hire

I’m an aspiring and dedicated customer service professional who goes above and beyond to ensure customers are satisfied, whether that means answering questions, resolving issues, or coordinating with teams to deliver a smooth experience.

With a solid technical background and experience in hospitality and IT support across Rwanda and Poland, I bring strong communication, problem-solving, and teamwork to every role. I am currently pursuing a Bachelor’s degree in Management in Poland while completing studies in Rwanda, which reflects my adaptability and global perspective.

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Language

English
Fluent
French
Fluent
Kinyarwanda
Fluent

Work Experience

Customer Service Representative at Marriot Hotel Kigali
September 1, 2019 - September 1, 2019
Received calls from customers and handled complaints. Resolved issues by coordinating with relevant departments. Assisted customers with online booking services.
Customer Service at Fortbet Rwanda
August 1, 2020 - August 1, 2020
Responded to incoming calls and inquiries. Addressed and resolved customer concerns. Provided information about services and processed requests.
Customer Service Representative at Round Design Ltd
June 1, 2022 - June 1, 2022
Conducted tax clearance, bank reconciliations, petty cash, and invoices. Processed financial transactions and recorded sales using QuickBooks.
IT Support Analyst at Onomo Hotels
May 1, 2023 - May 1, 2023
Provided technical support for hardware and software issues. Assisted hotel staff and guests with IT inquiries. Maintained IT systems and trained staff on IT best practices.

Education

Bachelor's Degree in Management (Ongoing) at Wyższa Szkoła Gospodarki Euroregionalnej (WSGE), Poland
January 11, 2030 - October 28, 2025
High School Diploma at Lycée Islamic de Rwamagana
November 1, 2017 - October 28, 2025

Qualifications

Add your qualifications or awards here.

Industry Experience

Travel & Hospitality, Software & Internet, Professional Services