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I'm an aspiring and dedicated customer service professional who goes above and beyond to ensure customers are satisfied, whether that means answering questions, resolving issues, or coordinating with teams to deliver a smooth experience. With a solid technical background and experience in hospitality and IT support across Rwanda and Poland, I bring strong communication, problem-solving, and teamwork to every role. I am currently pursuing a Bachelor's degree in Management in Poland while completing studies in Rwanda, which reflects my adaptability and global perspective.…I'm an aspiring and dedicated customer service professional who goes above and beyond to ensure customers are satisfied, whether that means answering questions, resolving issues, or coordinating with teams to deliver a smooth experience. With a solid technical background and experience in hospitality and IT support across Rwanda and Poland, I bring strong communication, problem-solving, and teamwork to every role. I am currently pursuing a Bachelor's degree in Management in Poland while completing studies in Rwanda, which reflects my adaptability and global perspective.

Higiro Honore

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I'm an aspiring and dedicated customer service professional who goes above and beyond to ensure customers are satisfied, whether that means answering questions, resolving issues, or coordinating with teams to deliver a smooth experience. With a solid technical background and experience in hospitality and IT support across Rwanda and Poland, I bring strong communication, problem-solving, and teamwork to every role. I am currently pursuing a Bachelor's degree in Management in Poland while completing studies in Rwanda, which reflects my adaptability and global perspective.…I'm an aspiring and dedicated customer service professional who goes above and beyond to ensure customers are satisfied, whether that means answering questions, resolving issues, or coordinating with teams to deliver a smooth experience. With a solid technical background and experience in hospitality and IT support across Rwanda and Poland, I bring strong communication, problem-solving, and teamwork to every role. I am currently pursuing a Bachelor's degree in Management in Poland while completing studies in Rwanda, which reflects my adaptability and global perspective.

Available to hire

I’m an aspiring and dedicated customer service professional who goes above and beyond to ensure customers are satisfied, whether that means answering questions, resolving issues, or coordinating with teams to deliver a smooth experience.

With a solid technical background and experience in hospitality and IT support across Rwanda and Poland, I bring strong communication, problem-solving, and teamwork to every role. I am currently pursuing a Bachelor’s degree in Management in Poland while completing studies in Rwanda, which reflects my adaptability and global perspective.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

French

Fluent

Kinyarwanda

Fluent

Work Experience

Customer Service Representative at Marriot Hotel Kigali

September 1, 2019 - September 1, 2019

Received calls from customers and handled complaints. Resolved issues by coordinating with relevant departments. Assisted customers with online booking services.

Customer Service at Fortbet Rwanda

August 1, 2020 - August 1, 2020

Responded to incoming calls and inquiries. Addressed and resolved customer concerns. Provided information about services and processed requests.

Customer Service Representative at Round Design Ltd

June 1, 2022 - June 1, 2022

Conducted tax clearance, bank reconciliations, petty cash, and invoices. Processed financial transactions and recorded sales using QuickBooks.

IT Support Analyst at Onomo Hotels

May 1, 2023 - May 1, 2023

Provided technical support for hardware and software issues. Assisted hotel staff and guests with IT inquiries. Maintained IT systems and trained staff on IT best practices.