Available to hire
What makes me stand out is that I’m a quick learner who’s always eager to grow and improve. I adapt fast to new systems and challenges, and I take every experience as an opportunity to develop my skills. In customer service, I believe this mindset helps me respond effectively to customers’ needs while constantly getting better at what I do.
Experience Level
Language
English
Fluent
Russian
Advanced
Arabic
Beginner
Uzbek
Fluent
Work Experience
Customer Success Representative at Foundever & Square
August 2, 2025 - August 2, 2025Handled 150+ customer chats per week, consistently achieving over 90% CSAT and meeting QA KPIs. Resolved escalations and disputes with professionalism, ensuring accurate and timely resolutions. Used tools such as Salesforce, Slack, and Jira to track cases and improve workflow efficiency. Ensured compliance in CRM updates and order processing, maintaining high service accuracy.
Online Event Coordinator at Foundever & Square
September 1, 2022 - September 1, 2022Coordinated virtual events, managing schedules, registrations, and participant communication to ensure seamless execution. Assisted attendees with technical or service-related inquiries, providing clear guidance and timely support.
Education
Qualifications
Bachelor's degree
January 1, 2024 - January 1, 2027Industry Experience
Media & Entertainment, Professional Services, Software & Internet, Travel & Hospitality
Experience Level
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