Hi, I’m Nikka Marie Bulaon. I’m a Social Media Manager, Virtual Assistant, and Real-Time Analyst with a passion for turning ideas into engaging content and reliable workflows. I thrive on clear communication, organized processes, and continuous learning to support teams and clients. Over the years I’ve contributed across customer service, education, and admin roles, balancing multiple tasks, analyzing data, and delivering customer-first results. I’m committed to lifelong learning and collaboration with diverse teams to drive measurable outcomes.

Nikka Marie Bulaon

Hi, I’m Nikka Marie Bulaon. I’m a Social Media Manager, Virtual Assistant, and Real-Time Analyst with a passion for turning ideas into engaging content and reliable workflows. I thrive on clear communication, organized processes, and continuous learning to support teams and clients. Over the years I’ve contributed across customer service, education, and admin roles, balancing multiple tasks, analyzing data, and delivering customer-first results. I’m committed to lifelong learning and collaboration with diverse teams to drive measurable outcomes.

Available to hire

Hi, I’m Nikka Marie Bulaon. I’m a Social Media Manager, Virtual Assistant, and Real-Time Analyst with a passion for turning ideas into engaging content and reliable workflows. I thrive on clear communication, organized processes, and continuous learning to support teams and clients.

Over the years I’ve contributed across customer service, education, and admin roles, balancing multiple tasks, analyzing data, and delivering customer-first results. I’m committed to lifelong learning and collaboration with diverse teams to drive measurable outcomes.

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Language

English
Fluent
Japanese
Intermediate

Work Experience

Elementary Teacher at Isidore De Seville Integrated School
December 31, 2013 - December 31, 2013
Taught MAPEH and Values Education to Grade 1 and 2 students. Designed engaging lessons and fostered a positive inclusive classroom environment. Guided students' academic, social, and emotional development and maintained regular communication with parents.
Elementary and Secondary Teacher at Darwin International School
December 31, 2016 - December 31, 2016
Taught MAPEH, Science, Filipino, Values Education, Nihongo, and History.
Customer Service Representative at Concentrix Daksh Philippines
December 31, 2018 - December 31, 2018
Managed workforce-related tasks, allocated tasks, and monitored team volumes. Created Excel-based reports and projects for business unit performance tracking. Handled customer orders, refunds, replacements, and shipment tracking. Managed inbound and outbound calls and responded to email inquiries regarding orders.
Real-Time Analyst at Manulife Business Processing Services
January 1, 2018 - October 28, 2025
Real-Time Analyst responsible for workforce and operational metrics.
Elementary Teacher at Isidore De Sevilla Integrated School
January 1, 2014 - January 1, 2014
Taught MAPEH, Science, Values Education to Grade 1 and 2 students. Designed engaging lessons and fostered a positive, inclusive classroom environment. Guided students’ academic, social, and emotional development and maintained regular communication with parents.
Elementary and Secondary Teacher at Darwin International School
January 1, 2016 - January 1, 2016
Taught MAPEH, Science, Filipino, Values Education, Nihongo, and History.
Customer Service Representative at Concentrix Daksh Philippines (Amazon Client)
January 1, 2018 - January 1, 2018
Handled customer inquiries for Amazon orders, including order statuses, refunds, replacements, and shipment tracking. Managed inbound and outbound calls and responded to emails regarding orders.
Customer Service Representative at Concentrix Daksh Philippines (for Amazon)
December 31, 2018 - December 31, 2018
Managed workload, assigned tasks, and monitored team volumes; prepared and sent reports for workload balancing; created Excel-based reports and projects for business-unit performance tracking; handled customer orders, refunds, replacements, and shipment tracking; managed inbound/outbound calls and responded to emails regarding orders and inquiries.
Real-Time Analyst at Manulife Business Processing Services
January 1, 2018 - October 29, 2025
Monitored real-time workforce metrics, supported capacity planning, and communicated updates to teams; contributed to operational efficiency and service levels.

Education

Bachelor of Secondary Education - Major in Biological Science at Isidore De Seville Integrated School
January 1, 2009 - December 31, 2013
Bachelor of Secondary Education - Major in Biological Science at Bulacan State University
January 1, 2009 - January 1, 2013
Bachelor of Secondary Education - Major in Biological Science at Bulacan State University
January 1, 2009 - January 1, 2013

Qualifications

Add your qualifications or awards here.

Industry Experience

Education, Financial Services, Professional Services, Media & Entertainment, Telecommunications