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Hi, I’m Nikka Marie Bulaon. I’m a Social Media Manager, Virtual Assistant, and Real-Time Analyst with a passion for turning ideas into engaging content and reliable workflows. I thrive on clear communication, organized processes, and continuous learning to support teams and clients. Over the years I’ve contributed across customer service, education, and admin roles, balancing multiple tasks, analyzing data, and delivering customer-first results. I’m committed to lifelong learning and collaboration with diverse teams to drive measurable outcomes.…Hi, I’m Nikka Marie Bulaon. I’m a Social Media Manager, Virtual Assistant, and Real-Time Analyst with a passion for turning ideas into engaging content and reliable workflows. I thrive on clear communication, organized processes, and continuous learning to support teams and clients. Over the years I’ve contributed across customer service, education, and admin roles, balancing multiple tasks, analyzing data, and delivering customer-first results. I’m committed to lifelong learning and collaboration with diverse teams to drive measurable outcomes.

Nikka Marie Bulaon

Social Media Manager, Content Creator, Content Producer, +3

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Hi, I’m Nikka Marie Bulaon. I’m a Social Media Manager, Virtual Assistant, and Real-Time Analyst with a passion for turning ideas into engaging content and reliable workflows. I thrive on clear communication, organized processes, and continuous learning to support teams and clients. Over the years I’ve contributed across customer service, education, and admin roles, balancing multiple tasks, analyzing data, and delivering customer-first results. I’m committed to lifelong learning and collaboration with diverse teams to drive measurable outcomes.…Hi, I’m Nikka Marie Bulaon. I’m a Social Media Manager, Virtual Assistant, and Real-Time Analyst with a passion for turning ideas into engaging content and reliable workflows. I thrive on clear communication, organized processes, and continuous learning to support teams and clients. Over the years I’ve contributed across customer service, education, and admin roles, balancing multiple tasks, analyzing data, and delivering customer-first results. I’m committed to lifelong learning and collaboration with diverse teams to drive measurable outcomes.

Available to hire

Hi, I’m Nikka Marie Bulaon. I’m a Social Media Manager, Virtual Assistant, and Real-Time Analyst with a passion for turning ideas into engaging content and reliable workflows. I thrive on clear communication, organized processes, and continuous learning to support teams and clients.

Over the years I’ve contributed across customer service, education, and admin roles, balancing multiple tasks, analyzing data, and delivering customer-first results. I’m committed to lifelong learning and collaboration with diverse teams to drive measurable outcomes.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Japanese

Intermediate

Work Experience

Elementary Teacher at Isidore De Seville Integrated School

December 31, 2013 - December 31, 2013

Taught MAPEH and Values Education to Grade 1 and 2 students. Designed engaging lessons and fostered a positive inclusive classroom environment. Guided students' academic, social, and emotional development and maintained regular communication with parents.

Elementary and Secondary Teacher at Darwin International School

December 31, 2016 - December 31, 2016

Taught MAPEH, Science, Filipino, Values Education, Nihongo, and History.

Customer Service Representative at Concentrix Daksh Philippines

December 31, 2018 - December 31, 2018

Managed workforce-related tasks, allocated tasks, and monitored team volumes. Created Excel-based reports and projects for business unit performance tracking. Handled customer orders, refunds, replacements, and shipment tracking. Managed inbound and outbound calls and responded to email inquiries regarding orders.

Real-Time Analyst at Manulife Business Processing Services

January 1, 2018 - October 28, 2025

Real-Time Analyst responsible for workforce and operational metrics.

Elementary Teacher at Isidore De Sevilla Integrated School

January 1, 2014 - January 1, 2014

Taught MAPEH, Science, Values Education to Grade 1 and 2 students. Designed engaging lessons and fostered a positive, inclusive classroom environment. Guided students’ academic, social, and emotional development and maintained regular communication with parents.

Elementary and Secondary Teacher at Darwin International School

January 1, 2016 - January 1, 2016

Taught MAPEH, Science, Filipino, Values Education, Nihongo, and History.

Customer Service Representative at Concentrix Daksh Philippines (Amazon Client)

January 1, 2018 - January 1, 2018

Handled customer inquiries for Amazon orders, including order statuses, refunds, replacements, and shipment tracking. Managed inbound and outbound calls and responded to emails regarding orders.

Customer Service Representative at Concentrix Daksh Philippines (for Amazon)

December 31, 2018 - December 31, 2018

Managed workload, assigned tasks, and monitored team volumes; prepared and sent reports for workload balancing; created Excel-based reports and projects for business-unit performance tracking; handled customer orders, refunds, replacements, and shipment tracking; managed inbound/outbound calls and responded to emails regarding orders and inquiries.

Real-Time Analyst at Manulife Business Processing Services

January 1, 2018 - October 29, 2025

Monitored real-time workforce metrics, supported capacity planning, and communicated updates to teams; contributed to operational efficiency and service levels.