First point of contact for clients, resolving inquiries via phone and email. Assisted business owners in troubleshooting platform issues and optimizing their experience. Maintained detailed records of customer interactions in Salesforce. Utilized internal AI tools such as Servine, alongside other support systems, to efficiently research solutions and determine the most effective resolution pathways for customer issues. Collaborated proactively with cross-functional teams to escalate recurring concerns and contribute actionable suggestions for process improvements. Delivered empathetic, accurate, and timely support, consistently ensuring high levels of customer satisfaction.

Guest Service Representative at Blue Lagoon Resort

February 1, 2023 - February 1, 2023

Supported guests with reservations, check-ins, and check-outs, ensuring a smooth stay. Responded promptly to inquiries and resolved complaints to maintain guest satisfaction. Provided information about services and local attractions, enhancing the customer experience. Followed data protection and safety protocols when handling guest information.

Assistant at Firestone Engineering

November 1, 2020 - November 1, 2020

Managed customer communications via calls, texts, and emails to gather feedback. Created and maintained a client database for improved operational efficiency. Scheduled appointments and supported business operations with accurate reporting. Implemented service standards that improved customer satisfaction.