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Hi, I’m Celia Divine Ishimwe. I’m a Kigali-based professional who focuses on delivering excellent customer experiences and keeping operations smooth in fast-paced environments. I thrive on problem solving, cross-team collaboration across time zones, and maintaining a friendly, proactive attitude. Currently, I work as a Call Center Agent at MTN Rwanda and also contribute to Flow Rwanda as a Salesperson. I’m expanding my CRM, cloud automation, and customer-support workflows through ALX Africa and Salesforce courses to enhance customer success and productivity.…Hi, I’m Celia Divine Ishimwe. I’m a Kigali-based professional who focuses on delivering excellent customer experiences and keeping operations smooth in fast-paced environments. I thrive on problem solving, cross-team collaboration across time zones, and maintaining a friendly, proactive attitude. Currently, I work as a Call Center Agent at MTN Rwanda and also contribute to Flow Rwanda as a Salesperson. I’m expanding my CRM, cloud automation, and customer-support workflows through ALX Africa and Salesforce courses to enhance customer success and productivity.

Celia Divine Ishimwe

Content Creator, App Designer, Content Designer, +2

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Hi, I’m Celia Divine Ishimwe. I’m a Kigali-based professional who focuses on delivering excellent customer experiences and keeping operations smooth in fast-paced environments. I thrive on problem solving, cross-team collaboration across time zones, and maintaining a friendly, proactive attitude. Currently, I work as a Call Center Agent at MTN Rwanda and also contribute to Flow Rwanda as a Salesperson. I’m expanding my CRM, cloud automation, and customer-support workflows through ALX Africa and Salesforce courses to enhance customer success and productivity.…Hi, I’m Celia Divine Ishimwe. I’m a Kigali-based professional who focuses on delivering excellent customer experiences and keeping operations smooth in fast-paced environments. I thrive on problem solving, cross-team collaboration across time zones, and maintaining a friendly, proactive attitude. Currently, I work as a Call Center Agent at MTN Rwanda and also contribute to Flow Rwanda as a Salesperson. I’m expanding my CRM, cloud automation, and customer-support workflows through ALX Africa and Salesforce courses to enhance customer success and productivity.

Available to hire

Hi, I’m Celia Divine Ishimwe. I’m a Kigali-based professional who focuses on delivering excellent customer experiences and keeping operations smooth in fast-paced environments. I thrive on problem solving, cross-team collaboration across time zones, and maintaining a friendly, proactive attitude.

Currently, I work as a Call Center Agent at MTN Rwanda and also contribute to Flow Rwanda as a Salesperson. I’m expanding my CRM, cloud automation, and customer-support workflows through ALX Africa and Salesforce courses to enhance customer success and productivity.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Kinyarwanda

Fluent

French

Advanced

Work Experience

Call Center Agent at MTN Rwanda

April 1, 2023 - October 28, 2025

Provide frontline support for voice, data, and digital services; manage high-volume calls while meeting daily KPIs; resolve customer complaints and escalate complex issues; guide customers on products, promotions, and MoMo services; document all interactions accurately in CRM systems

Salesperson at Flow Rwanda

May 1, 2025 - October 28, 2025

Assisted customers in selecting mobile plans and devices; promoted Flow services and products to meet sales targets; processed transactions, payments, and activated new accounts; maintained client records and followed up on customer satisfaction

Call Center Agent at Flow Rwanda

April 1, 2023 - October 28, 2025

Provide frontline support for voice, data, and digital services; manage high-volume calls; resolve customer complaints; guide customers on products and MoM service; document interactions accurately in CRM systems.

Call Center Agent at MTN Rwanda

April 1, 2023 - November 5, 2025

Provide frontline support for voice, data, and digital services; manage high-volume calls and meet daily KPIs; resolve customer complaints and escalate complex issues; guide customers on products, promotions, and MoMo services; document all interactions accurately in CRM systems.

Salesperson at Flow Rwanda

May 1, 2025 - November 5, 2025